<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple><!--ppd1000037--><!--ppd1000035-->
<div class=WordSection1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>One way to get farther in situations like these is a quick hack
to HTML/Quoted.pm as follows:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:#1F497D'>eval {<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:#1F497D'> my $parser = HTML::Quoted::Parser->new(<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:#1F497D'> […]<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:#1F497D'> );<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:#1F497D'>};<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:#1F497D'>if ($@) {<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:#1F497D'> require Carp;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:#1F497D'> Carp::confess("TOKEN or interesting variable");<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:#1F497D'>}<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<br /><br />
<P><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><FONT size=1 face=Verdana>Director of Application Development<BR>SeniorBridge</FONT></P>
<P><FONT size=1 face=Verdana>845 Third Ave<br/>
7th Floor<BR>New York, NY 10022 <br/>
Tel:
(212) 994-6194 <br/>
Fax: (212) 994-4260 <br/>
Mobile: (917) 488-6248<BR>jnarins@seniorbridge.com<BR><A
href="http://www.seniorbridge.com/">seniorbridge.com</A></FONT><BR><BR><IMG
border=0 hspace=0 alt=SeniorBridge align=baseline
src="http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif"></P></FONT><br /><br />
<HR style="HEIGHT: 1px">
<FONT size=1 face=Verdana><FONT color=silver><STRONG>SeniorBridge Statement of
Confidentiality:</STRONG> The contents of this email message are intended for
the exclusive use of the addressee(s) and may contain confidential or privileged
information. Any dissemination, distribution or copying of this email by an
unintended or mistaken recipient is strictly prohibited. In said event, kindly
reply to the sender and destroy all entries of this message and any attachments
from your system. Thank you.</FONT></FONT><div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Bart<br>
<b>Sent:</b> Thursday, February 16, 2012 4:03 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Weird panic error<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Hi,<br>
<br>
Weir experiencing a weird error in our production installation of RT, something
we haven't seen before.<br>
<br>
It's randomly creatiing errors, after a bunch of refreshes it seems to work
again for a while.<br>
Clearing the mason object cache + reloading the webservice also seems to help a
bit. (but only for a while)<br>
<br>
Below a few errors that weir getting:<o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Courier New"'>1) panic: attempt to
copy value HTML::Quoted::Parser=HASH(0x7f7a770dc590) to a freed scalar
7f7a77eac6d0 at /usr/local/share/perl/5.10.1/HTML/Quoted.pm line 79.<br>
<br>
2) Cannot copy to ARRAY in sassign at
/usr/local/share/perl/5.10.1/HTML/Quoted.pm line 79. <o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
The errors result in no history being shown, not in the overview page or on the
history page. (the history is replaced by the error line)<br>
<br>
4.0.4 is our current version, I haven''t yet made plans for upgrading to 4.0.5.
(should I?)<br>
We've experienced these errors since version 4.0.4 of RT, we didn't seem to
have these errors with version 4.0.2.<br>
<br>
It seems to be something with the HTML Quoted.pm file, thats the common factor
on all errors. I just don't have a clue on where to find the solution.<br>
<br>
Since the problem comes up randomly it's a little difficult to figure out
what's causing it, I'm assuming that it might be the plugin
"RT::Extension::HistoryFilter" but turing that one off will affect
the user experience allot.<br>
Also, we can't seem to reproduce the error in our testing environment, which
uses the same plugins and an almost identical configuration.<br>
<br>
In addition, I'm getting a bunch of errors in the apache logs for RT. Though
I'm not sure if they are related: (snippets of the most common errors, they
happen quite allot, especially the last one listed)<o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Courier New"'>Error while loading
/opt/rt4/sbin/rt-server: Since your configuration exists
(/opt/rt4/etc/RT_SiteConfig.pm) but is not writable, I'm refusing to do
anything.\n, referer: <a href="https://rt.">https://rt.</a>.....<br>
Apache2::RequestIO::rflush: (103) Software caused connection abort at
/usr/local/share/perl/5.10.1/Plack/Handler/Apache2.pm line 153, referer: <a
href="https://rt.">https://rt.</a>.....<o:p></o:p></span></p>
<p class=MsoNormal><br>
Has anyone seen these errors before? And if so, what could be the cause?<br>
<br>
Thanks in advance!<br>
<br clear=all>
-- Bart<o:p></o:p></p>
</div>
</div>
</body>
</html>