<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Kevin Falcone <falcone@bestpractical.com><br> <b><span style="font-weight: bold;">To:</span></b> rt-users@lists.bestpractical.com <br> <b><span style="font-weight: bold;">Sent:</span></b> Thursday, February 16, 2012 9:11 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [rt-users] setting up "keywords" in RT 3.8.8<br> </font> </div> <br>
On Thu, Feb 16, 2012 at 07:52:55AM -0800, Joseph Spenner wrote:<br>> Years ago, I had RT2 running and using 'keywords' for various queues.<br>> I'm now just trying to do this same sort of thing in RT 3.8.8 but having difficulty finding<br>> the corresponding functionality. My guess would be "CustomField", but if this is the case it<br>> is not very intuitive. Is it called something else?<br>> Is there a document somewhere explaining how to do this in RT3?<br><br>This functionality is indeed called Custom Fields in RT 3 and 4.<br>If you tell the list more about what you'd like to achieve, someone<br>can probably point you to the right parts of the Custom Field feature<br>to do what you want.<br><br>-kevin<br><br>--------<br><br>Keven:<br> Good to hear!<br><br>My goal is to have a single queue with
some CustomFields. There needs to be several for this
queue. Some need to be a 'single selectable' field, and other
'multiple selectable' fields. For example, the queue is a general
"Maintenance" queue for my systems. I'd like to be able to create a
ticket, select the system affected from a list (one Custom Field), then
maybe select other Custom Fields depending what the maintenance was (ie:
hard drive replaced, OS patched, hardware added).<br> </div> </div> </div></body></html>