<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Years ago, I had RT2 running and using 'keywords' for various queues.</span></div><div><span>I'm now just trying to do this same sort of thing in RT 3.8.8 but having difficulty finding the corresponding functionality. My guess would be "CustomField", but if this is the case it is not very intuitive. Is it called something else?</span></div><div><span><br></span></div><div><span>Is there a document somewhere explaining how to do this in RT3?</span></div><div><br><span></span></div><div><span>Thanks!</span></div><div><span></span></div><div> </div><div>If life gives you lemons, keep them-- because hey.. free lemons.</div></div></body></html>