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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Kenn,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have looked on the wiki and can only find a patch (ResolveSendsReply) Is this what you are referring to? If it’s not, I would appreciate your offer to send me your template.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards, Jim<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Kenneth Crocker<br><b>Sent:</b> 19 February 2012 18:55<br><b>To:</b> RT User List<br><b>Subject:</b> Re: [rt-users] No transaction content<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Jim,<br><br>I could be wrong on this, but I believe the default for comments on resolve is that the comment is not carried over.<br><br>I have a resolve template that I use that copies the last comment made (presumably during the resolve process) and includes it in the template sent out in email.<br><br>There should be an example available in the wiki. If not, let me know and I'll send it to you.<br><br>Kenn<o:p></o:p></p><div><p class=MsoNormal>On Sun, Feb 19, 2012 at 6:21 AM, Jim Tambling <<a href="mailto:Jim.Tambling@datatote.co.uk">Jim.Tambling@datatote.co.uk</a>> wrote:<o:p></o:p></p><p class=MsoNormal>Despite having {$Transaction->Content()} on the Resolved template,<br>whenever I resolve a ticket the requestor gets an email with the blurb<br>that is in the template, but instead of a summary of the last comment on<br>the ticket, it displays: This transaction appears to have no content.<br><br>Any ideas?<br><br>Regards, Jim<br>--------<br>RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>* Boston March 5 & 6, 2012<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>