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Hi Payam,<br>
<br>
thank You for response. This workaround is usable in case, if people
send message. But - if message send btw. web page, it doesn't work.<br>
<br>
My situation<br>
My simple web page for HR send mail to RT with requirments for
creating accounts for new people + send mail to new people superior
to add some detail information, which personalist dont know. I need,
the reply from the superior was routed to RT (with given ticket
number), to support have all information in the one ticket.<br>
<br>
Thank You<br>
Radek <br>
<br>
Dne 22.2.2012 19:38, Payam Poursaied napsal(a):
<blockquote
cite="mid:CAJZV+ArKfS3OQ1-jUzPsp0gSBaDwOhR+2DqpfXbbaDPXYf3MSw@mail.gmail.com"
type="cite"><br>
<br>
On Wednesday, February 22, 2012, Radek Svoboda wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">Hi,<br>
We use email for creating new tickets. When I send message to RT
with CC to user, the Cc-ed user is CC of the ticket, but the
mail get from me (and his reply to me too). But I need, the
reply comms to RT. Is the way, how to send mail to Cc-ed user
via RT directly ?<br>
<br>
</blockquote>
<div><br>
</div>
<div>Hi Radek</div>
<div>We had almost such situation in our system and we solved it
some how by change our approaches.</div>
<div><br>
</div>
<div>Suppose i want to create a ticket and include someone in the
loop. First i send an email with only subject to RT. then when i
get the auto respond of ticket creatin, then i will put the main
content and reply it to RT and include those who should be in
the loop.</div>
<div><br>
</div>
<div>It is also expected that when any one in the loop intend to
reply, use reply to all.</div>
<div>In this case, althogh the cc people still receive emails
directly fro the sender, but tracking would be added to the
ticket</div>
</blockquote>
<br>
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