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Thanks Kevin,<br>
that was a silly overlook on my behalf!<br>
<br>
Giuseppe<br>
<br>
On 23/02/12 17:17, Kevin Falcone wrote:<br>
<span style="white-space: pre;">> On Thu, Feb 23, 2012 at
05:01:38PM +0000, Giuseppe Sollazzo wrote:<br>
>> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1<br>
>> <br>
>> Hi there, I have a little issue with our
FriendlyFromLineFormat<br>
>> on RT 4.<br>
>> <br>
>> We have set it as follows: *Set(
$FriendlyFromLineFormat, "\"IT<br>
>> Helpdesk\" <%s>");* which, looking around on the
web, seems to be<br>
>> the correct way of doing so - unless you see something
wrong.<br>
> <br>
> The default is Set($FriendlyFromLineFormat, "\"%s via RT\"
<%s>"); <br>
> You need two %s's, one for the name, one for the email.<br>
> <br>
>> The issue is that this way what I get is the name of
the sender<br>
>> of the e-mail (either the owner or the requestor, cc,
etc), not<br>
>> their e-mail. For example, if I have sent the e-mail, I
get: *IT<br>
>> Helpdesk <"Giuseppe Sollazzo">* which clearly
breaks the "Reply<br>
>> all".<br>
>> <br>
>> <br>
>> -------- RT Training Sessions<br>
>> (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>) *
Boston ?<br>
>> March 5 & 6, 2012</span><br>
<br>
<br>
- -- <br>
____________________________________<br>
<br>
Giuseppe Sollazzo<br>
Senior Systems Analyst<br>
Computing Services<br>
Information Services<br>
St. George's, University Of London<br>
Cranmer Terrace<br>
London SW17 0RE<br>
<br>
Email: <a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a><br>
Direct Dial: +44 20 8725 5160<br>
Fax: +44 20 8725 3583<br>
<br>
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