<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt'>Hi all<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>We are working with 3.8.8. we have the following problem:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>When any HTML correspond/comment with attachments (i.e doc file) sent to RT from outlook (i.e. outlook 2010), the system sends plain/text part rather than html part. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>I found that outlook 2010 and 2007 include multipart/alternative into the message so both plain text and html version would be parsed by RT.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>I found this post:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><a href="http://lists.bestpractical.com/pipermail/rt-commit/2011-June/020321.html">http://lists.bestpractical.com/pipermail/rt-commit/2011-June/020321.html</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>and tried to compare Transaction_Overlay.pm and EmailParser.pm from 3.8.11 and included newly developed code into 3.8.8 but still no success.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Any comment/idea?<o:p></o:p></span></p></div></body></html>