<html><head><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"><meta name="Generator" content="Microsoft Word 12 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal">Good afternoon,</p><p class="MsoNormal"> </p><p class="MsoNormal">I am just trying to get RT up and running. I am getting an odd error while using fetchmail to grab email from Gmail. I am running RT 4.0.1 on Ubuntu 10.04. below are my fectmailrc file and the fetchmail log file. I have daemon commented out so I could run the command by hand to try and troubleshoot the problem. I have been searching, but I haven’t found any information about the DistinctFieldValues field or why it would be causing problems. Any help would be greatly appreciated. Thanks!</p>
<p class="MsoNormal"> </p><p class="MsoNormal">April</p><p class="MsoNormal"> </p><p class="MsoNormal">/etc/fetchmailrc:</p><p class="MsoNormal"> </p><p class="MsoNormal">#set daemon 60</p><p class="MsoNormal">set invisible</p>
<p class="MsoNormal">set no bouncemail</p><p class="MsoNormal">set no syslog</p><p class="MsoNormal">set logfile /var/log/fetchmail.log</p><p class="MsoNormal">poll <a href="http://imap.gmail.com">imap.gmail.com</a> protocol IMAP username "****@****.***" password "****" mda "/usr/bin/rt-mailgate --queue HelpDesk --action correspond --url <a href="http://localhost/rt">http://localhost/rt</a> --debug" no keep options ssl</p>
<p class="MsoNormal"> </p><p class="MsoNormal"> </p><p class="MsoNormal">/var/log/fetchmail.log:</p><p class="MsoNormal">RT server error.</p><p class="MsoNormal"> </p><p class="MsoNormal">The RT server which handled your email did not behave as expected. It</p>
<p class="MsoNormal">said:</p><p class="MsoNormal"> </p><p class="MsoNormal">Can't locate object method "DistinctFieldValues" via package "RT::Queues" at /usr/share/request-tracker4/lib/RT/System.pm line 236.</p>
<p class="MsoNormal"> </p><p class="MsoNormal">Stack:</p><p class="MsoNormal"> [/usr/share/request-tracker4/lib/RT/System.pm:236]</p><p class="MsoNormal"> [/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1197]</p>
<p class="MsoNormal"> [/usr/share/request-tracker4/lib/RT/Interface/Email.pm:1410]</p><p class="MsoNormal"> [/usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway:61]</p><p class="MsoNormal"> </p><p class="MsoNormal">
fetchmail: reading message ****@****.***@<a href="http://gmail-imap.l.google.com:1">gmail-imap.l.google.com:1</a> of 1 (2289 header octets) (1341 body octets) (log message incomplete)fetchmail: MDA returned nonzero status 75</p>
<p class="MsoNormal">fetchmail: not flushed</p></div></body></html>