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On 01/03/12 13:41, Diaulas Castro wrote:<br>
<span style="white-space: pre;">> <br>
> Look also on ?Send comments? I think you don?t want this
enabled<br>
> for unprivileged users.</span><br>
<br>
Hi Diaulas,<br>
yes - that was fine already.<br>
<br>
Many thanks for your help,<br>
G<br>
<br>
<span style="white-space: pre;">> <br>
> <br>
> <br>
> Att.<br>
> <br>
> Diaulas Castro<br>
> <br>
> Consultor Linux / Microsoft<br>
> <br>
> InterSolution Informática<br>
> <br>
> Tel.: (55 11) 3443-1472<br>
> <br>
> <a class="moz-txt-link-abbreviated" href="http://www.intersolution.inf.br">www.intersolution.inf.br</a><br>
> <br>
> Oracle Certified Partner<br>
> <br>
> <br>
> <br>
> *De:*Giuseppe Sollazzo [<a class="moz-txt-link-freetext" href="mailto:gsollazz@sgul.ac.uk">mailto:gsollazz@sgul.ac.uk</a>]
*Enviada em:*<br>
> quinta-feira, 1 de março de 2012 10:38 *Para:* Diaulas
Castro *Cc:*<br>
> <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a> *Assunto:* Re: RES:
[rt-users]<br>
> Hide comments from unprivileged users<br>
> <br>
> <br>
> <br>
> <br>
> Thanks, Diaulas, that's correct! I don't know how that
happened to<br>
> be checked, actually! :)<br>
> <br>
> Best regards, Giuseppe<br>
> <br>
> On 29/02/12 17:08, Diaulas Castro wrote:<br>
>> Look at Queue rights (groups<br>
> <br>
> and users ) On left panel look at<br>
> <br>
>> Unprivileged menu.<br>
> <br>
> <br>
> <br>
> <br>
> <br>
>> They shouldn't have "Rights for Staff" -> " View
ticket<br>
> <br>
> private<br>
> <br>
>> commentary" checked.<br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
>> Att. Diaulas Castro Consultor Linux / Microsoft<br>
> <br>
> InterSolution<br>
> <br>
>> Informática Tel.: (55 11) 3443-1472<br>
> <br>
> <a class="moz-txt-link-abbreviated" href="http://www.intersolution.inf.br">www.intersolution.inf.br</a>
<a class="moz-txt-link-rfc2396E" href="http://www.intersolution.inf.br"><http://www.intersolution.inf.br></a> Oracle<br>
> <br>
>> Certified Partner<br>
> <br>
> <br>
> <br>
> <br>
> <br>
>> -----Mensagem original----- De:<br>
> <br>
>> <a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a><br>
> <a class="moz-txt-link-rfc2396E" href="mailto:rt-users-bounces@lists.bestpractical.com"><mailto:rt-users-bounces@lists.bestpractical.com></a><br>
> <br>
>> [<a class="moz-txt-link-freetext" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] Em
nome<br>
> <br>
> de<br>
> <br>
>> Giuseppe Sollazzo Enviada em: quarta-feira, 29 de
fevereiro<br>
> <br>
> de 2012<br>
> <br>
>> 13:34 Para: <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
> <a class="moz-txt-link-rfc2396E" href="mailto:rt-users@lists.bestpractical.com"><mailto:rt-users@lists.bestpractical.com></a> Assunto:<br>
> <br>
> [rt-users]<br>
> <br>
>> Hide comments from unprivileged users<br>
> <br>
> <br>
> <br>
> <br>
> <br>
>> Hi, we're trying letting users access RT. It seems that<br>
> <br>
>> unprivileged users see Comments, although they are not<br>
> <br>
> notified via<br>
> <br>
>> e-mail. What's the relevant privilege I need to check?<br>
> <br>
> <br>
> <br>
>> Thanks, Giuseppe<br>
> <br>
> <br>
> <br>
> -------- RT Training Sessions<br>
> (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>) * Boston
March 5<br>
> & 6, 2012<br>
> <br>
> <br>
> <br>
> </span><br>
<br>
- -- <br>
____________________________________<br>
<br>
Giuseppe Sollazzo<br>
Senior Systems Analyst<br>
Computing Services<br>
Information Services<br>
St. George's, University Of London<br>
Cranmer Terrace<br>
London SW17 0RE<br>
<br>
Email: <a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a><br>
Direct Dial: +44 20 8725 5160<br>
Fax: +44 20 8725 3583<br>
<br>
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