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Thanks, Diaulas, that's correct!<br>
I don't know how that happened to be checked, actually! :)<br>
<br>
Best regards,<br>
Giuseppe<br>
<br>
On 29/02/12 17:08, Diaulas Castro wrote:<br>
<span style="white-space: pre;">> Look at Queue rights (groups
and users ) On left panel look at<br>
> Unprivileged menu.<br>
> <br>
> <br>
> They shouldn't have "Rights for Staff" -> " View ticket
private<br>
> commentary" checked.<br>
> <br>
> <br>
> <br>
> Att. Diaulas Castro Consultor Linux / Microsoft
InterSolution<br>
> Informática Tel.: (55 11) 3443-1472
<a class="moz-txt-link-abbreviated" href="http://www.intersolution.inf.br">www.intersolution.inf.br</a> Oracle<br>
> Certified Partner<br>
> <br>
> <br>
> -----Mensagem original----- De:<br>
> <a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a><br>
> [<a class="moz-txt-link-freetext" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] Em nome
de<br>
> Giuseppe Sollazzo Enviada em: quarta-feira, 29 de fevereiro
de 2012<br>
> 13:34 Para: <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a> Assunto:
[rt-users]<br>
> Hide comments from unprivileged users<br>
> <br>
> <br>
> Hi, we're trying letting users access RT. It seems that<br>
> unprivileged users see Comments, although they are not
notified via<br>
> e-mail. What's the relevant privilege I need to check?<br>
> <br>
> Thanks, Giuseppe<br>
> </span><br>
<br>
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* Boston March 5 & 6, 2012<br>
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<br>
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- -- <br>
____________________________________<br>
<br>
Giuseppe Sollazzo<br>
Senior Systems Analyst<br>
Computing Services<br>
Information Services<br>
St. George's, University Of London<br>
Cranmer Terrace<br>
London SW17 0RE<br>
<br>
Email: <a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a><br>
Direct Dial: +44 20 8725 5160<br>
Fax: +44 20 8725 3583<br>
<br>
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