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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><span lang="EN-US">Look also on “Send comments” I think you don’t want this enabled for unprivileged users.<o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Att.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Diaulas Castro<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Consultor Linux / Microsoft<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">InterSolution Informática
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Tel.: (55 11) 3443-1472
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">www.intersolution.inf.br
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Oracle Certified Partner<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">De:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> Giuseppe Sollazzo [mailto:gsollazz@sgul.ac.uk]
<br>
<b>Enviada em:</b> quinta-feira, 1 de março de 2012 10:38<br>
<b>Para:</b> Diaulas Castro<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Assunto:</b> Re: RES: [rt-users] Hide comments from unprivileged users<o:p></o:p></span></p>
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Thanks, Diaulas, that's correct!<br>
I don't know how that happened to be checked, actually! :)<br>
<br>
Best regards,<br>
Giuseppe<br>
<br>
On 29/02/12 17:08, Diaulas Castro wrote:<br>
> Look at Queue rights (groups<o:p></o:p></p>
<p class="MsoNormal"> and users ) On left panel look at<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > Unprivileged menu.<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > <br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > <br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > They shouldn't have "Rights for Staff" -> " View ticket<o:p></o:p></p>
<p class="MsoNormal"> private<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > commentary" checked.<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > <br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > <br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > <br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > Att. Diaulas Castro Consultor Linux / Microsoft<o:p></o:p></p>
<p class="MsoNormal"> InterSolution<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > Informática Tel.: (55 11) 3443-1472<o:p></o:p></p>
<p class="MsoNormal"> <a href="http://www.intersolution.inf.br">www.intersolution.inf.br</a> Oracle<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > Certified Partner<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > <br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > <br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > -----Mensagem original----- De:<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > <a href="mailto:rt-users-bounces@lists.bestpractical.com">
rt-users-bounces@lists.bestpractical.com</a><br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] Em nome<o:p></o:p></p>
<p class="MsoNormal"> de<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > Giuseppe Sollazzo Enviada em: quarta-feira, 29 de fevereiro<o:p></o:p></p>
<p class="MsoNormal"> de 2012<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > 13:34 Para: <a href="mailto:rt-users@lists.bestpractical.com">
rt-users@lists.bestpractical.com</a> Assunto:<o:p></o:p></p>
<p class="MsoNormal"> [rt-users]<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > Hide comments from unprivileged users<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > <br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > <br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > Hi, we're trying letting users access RT. It seems that<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > unprivileged users see Comments, although they are not<o:p></o:p></p>
<p class="MsoNormal"> notified via<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > e-mail. What's the relevant privilege I need to check?<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > <br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"> > Thanks, Giuseppe<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"> > <br>
<br>
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- -- <br>
____________________________________<br>
<br>
Giuseppe Sollazzo<br>
Senior Systems Analyst<br>
Computing Services<br>
Information Services<br>
St. George's, University Of London<br>
Cranmer Terrace<br>
London SW17 0RE<br>
<br>
Email: <a href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a><br>
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Fax: +44 20 8725 3583<br>
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