<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Here is the setup within the Content area for my global template.</div><div><br></div><div>Thank you very much</div><div><br></div><div>Joe</div><div> </div><div><br></div><div><div>Subject: AutoReply: {$Ticket->Subject}</div><div><br></div><div>Greetings,</div><div><br></div><div>This message has been automatically generated in response to the</div><div>creation of a ticket regarding:</div><div><br></div><div>-------------------------------------------------------------------------</div><div>Subject: "{$Ticket->Subject()}",</div><div>Message: {$Transaction->Content()}</div><div>-------------------------------------------------------------------------</div><div> </div><div>There is no need to reply to this message right now. </div><div><br></div><div>Your ticket has been assigned an ID of [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id()}] or you can go there directly by clicking the link below.</div><div><br></div><div>Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} ></div><div><br></div><div>You can login to view your open tickets at any time by visiting <a href="http://my.umbc.edu">http://my.umbc.edu</a> and clicking on "Help" and "Request Help". </div><div><br></div><div>Alternately you can click on <a href="http://my.umbc.edu/help/request">http://my.umbc.edu/help/request</a></div><div><br></div><div> Thank you</div><div><br></div><div>Here is a copy of the email generated</div><div><pre style="padding: 2em;">Subject: [RT - Request Tracker #144013] AutoReply: test for attachement
From: " via RT" <<a href="mailto:UMBCHelp@rt.umbc.edu">UMBCHelp@rt.umbc.edu</a>>
Reply-To: <a href="mailto:UMBCHelp@rt.umbc.edu">UMBCHelp@rt.umbc.edu</a>
In-Reply-To:
References: <<a href="mailto:RT-Ticket-144013@rt.umbc.edu">RT-Ticket-144013@rt.umbc.edu</a>>
Message-ID: <<a href="mailto:rt-3.8.7-20235-1330636726-1672.144013-3-0@rt.umbc.edu">rt-3.8.7-20235-1330636726-1672.144013-3-0@rt.umbc.edu</a>>
Precedence: bulk
X-RT-Loop-Prevention: <a href="http://rt.umbc.edu">rt.umbc.edu</a>
RT-Ticket: <a href="http://rt.umbc.edu">rt.umbc.edu</a> #144013
Managed-by: RT 3.8.7 (<a href="http://www.bestpractical.com/rt/">http://www.bestpractical.com/rt/</a>)
RT-Originator: <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a>
Auto-Submitted: auto-replied
To: <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a>
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Date: Thu, 1 Mar 2012 16:18:46 -0500
Greetings,
This message has been automatically generated in response to the
creation of a ticket regarding:
-------------------------------------------------------------------------
Subject: "test for attachement",
Message: test options for attachments
--
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - <a href="http://www.umbc.edu/oit">http://www.umbc.edu/oit</a>
Administration 627
Office - 410-455-3020
Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a>
-------------------------------------------------------------------------
There is no need to reply to this message right now.
Your ticket has been assigned an ID of [RT - Request Tracker #144013] or you can go there directly by clicking the link below.
Ticket <URL: <a href="https://rt.umbc.edu/Ticket/Display.html?id=144013">https://rt.umbc.edu/Ticket/Display.html?id=144013</a> >
You can login to view your open tickets at any time by visiting <a href="http://my.umbc.edu">http://my.umbc.edu</a> and clicking on "Help" and "Request Help".
Alternately you can click on <a href="http://my.umbc.edu/help/request">http://my.umbc.edu/help/request</a>
Thank you</pre></div></div><div apple-content-edited="true">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div>Joe Kirby , Assistant Vice President, Business Systems</div><div>Division of Information Technology (DoIT) </div><div>Support Response - <a href="http://www.umbc.edu/doit">http://www.umbc.edu/doit</a> </div><div>Administration 627</div><div>Office - 410-455-3020 </div><div>Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a></div></div></div>
</div>
<br><div><div>On Mar 2, 2012, at 12:00 PM, <a href="mailto:rt-users-request@lists.bestpractical.com">rt-users-request@lists.bestpractical.com</a> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">Re: [rt-users] Subject in Template options</blockquote></div><br></body></html>