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<p class="MsoNormal"><span style="color:#1F497D">Sorry for bumping, =(<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> Nobody know what I’m doing wrong? <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> Maybe my poor english is the problem??? =D<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">Att.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">Diaulas Castro<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">Consultor Linux / Microsoft<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">InterSolution Informática
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">Tel.: (55 11) 3443-1472
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">www.intersolution.inf.br
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:PT-BR">Oracle Certified Partner<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:PT-BR">De:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:PT-BR"> Diaulas Castro
<br>
<b>Enviada em:</b> quarta-feira, 29 de fevereiro de 2012 19:38<br>
<b>Para:</b> rt-users@lists.bestpractical.com<br>
<b>Cc:</b> Diaulas Castro<br>
<b>Assunto:</b> Customer cannot see tickets with active custom status<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> My setup of RT is ubuntu 11.10 with RT 4.0.1, I’ve setup some custom status on LifeCycles and they are working pretty well except when my customer want to see all active tickets.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> Fragment of active status in LifeCycles<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> active => [ 'open', 'scheduled', 'started', 'waiting_customer' ],<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> Fragment of inactive status:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> inactive => [ 'resolved', 'rejected', 'deleted', 'plantao', 'report' , 'stalled' ]<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> On “SelfService/Open Tickets” tickets with status waiting_customer isn’t showing but my inactives custom status shows on “SelfService/Closed Tickets”<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Another question, how can I create another menu to show all tickets except by deleted ones?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:PT-BR">Att.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:PT-BR">Diaulas Castro<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:PT-BR">Consultor Linux / Microsoft<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:PT-BR">InterSolution Informática
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:PT-BR">Tel.: (55 11) 3443-1472
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:PT-BR"><a href="http://www.intersolution.inf.br">www.intersolution.inf.br</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:PT-BR">Oracle Certified Partner<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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