<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div></div><div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> Gerard:<br> Thanks! That's exactly what I needed! Got the syntax for a specific queue and product:<br><br> http://myRT/Search/Results.html?Query=%27Queue%27=%27Our%20Products%27%20AND%20%27CF.{System}%27=%27oscillationOverthrustor%27<br><br>Worked great!<br>Thanks again!<br><br><hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Gerard FENELON <gerard@eve-team.com><br> <b><span style="font-weight: bold;">To:</span></b> rt-users@lists.bestpractical.com <br> <b><span style="font-weight: bold;">Sent:</span></b> Friday, March 2, 2012 11:19 AM<br> <b><span
style="font-weight: bold;">Subject:</span></b> Re: [rt-users] Simple search "link" creation?<br> </font> </div> <br>
<div id="yiv1366368619">
<div>
Hi Joseph<br>
<br>
just link to something like<br>
<br>
<a rel="nofollow" class="yiv1366368619moz-txt-link-freetext" target="_blank" href="http://rt.yoyodyne.com/Search/Results.html?Query=%27CF">http://rt.yoyodyne.com/Search/Results.html?Query=%27CF</a>.{Product%20code}%27LIKE%27CCT0104F%27<br>
or<br>
<a rel="nofollow" class="yiv1366368619moz-txt-link-freetext" target="_blank" href="http://rt.yoyodyne.com/Search/Results.html?Query=%27CF">http://rt.yoyodyne.com/Search/Results.html?Query='CF</a>.{Product
code}'LIKE'CCT0104F'<br>
<br>
You can do more complex searches too.<br>
<br>
Gerard<br>
<br>
On 2012-03-02 18:44, Joseph Spenner wrote:
<blockquote type="cite">
<div style="color:rgb(0, 0, 0);background-color:rgb(255, 255,
255);font-family:times new roman, new york, times, serif;font-size:12pt;">
<div><span>I'm using RT 3.8.8 and am curious if it is possible
to create a search and present it on another web page as a
link.</span></div>
<div><br>
<span></span></div>
<div><span>For example, I have certain RT queues for products.
On an internal product page, I'd like to have a link:
"Click here to see all RT support tickets for this
product". If they click, it will direct them to RT where
they would be forced to log in to RT and then be presented
with the results of the search I created (listing all open
tickets in that product queue).</span></div>
<div><span><br>
</span></div>
<div><span>Can this be done?</span></div>
<div><br>
<span></span></div>
<div><span>Thanks!</span></div>
</div>
</blockquote>
<br>
</div>
</div><br>--------<br>RT Training Sessions (<a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a>)<br>* Boston — March 5 & 6, 2012<br><br> </div> </div> </div></body></html>