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<p class="MsoNormal"><span style="color:#1F497D">Does anyone know, please? <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Med Vänliga Hälsningar/Best Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">--------------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Martin Petersson<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">(</span><span lang="EN-US" style="color:gray;mso-fareast-language:SV">:</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Office +46 (0)522 98028</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">(</span><span lang="EN-US" style="font-size:10.0pt;color:gray;mso-fareast-language:SV">:</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Fax +46 (0)70 25 79 453<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">:</span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">:</span><span lang="EN-GB" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"><a href="http://www.uanet.se/"><span lang="EN-GB">www.uanet.se</span></a><o:p></o:p></span></u></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Gustaf Mattssons Väg 2<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">451 50 Uddevalla<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Orgnr: 556702-4095<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Styrelsens säte: Uddevalla<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:18.0pt;font-family:Webdings;color:green;mso-fareast-language:SV">P</span><span lang="EN-GB" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:SV">
</span><b><span lang="EN-US" style="font-size:10.0pt;color:green;mso-fareast-language:SV">Please consider the environment before printing this e-mail.</span></b><span lang="EN-US" style="color:#1F497D;mso-fareast-language:SV"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:SV">Från:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:SV"> Martin Petersson
<br>
<b>Skickat:</b> den 7 mars 2012 12:05<br>
<b>Till:</b> rt-users@lists.bestpractical.com<br>
<b>Ämne:</b> reminders?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB">I´m following this guide <a href="http://requesttracker.wikia.com/wiki/Reminders">
http://requesttracker.wikia.com/wiki/Reminders</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I don’t understand where to paste the code?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:SV"> 0 6 * * * root /opt/rt4/bin/rt-crontool \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:SV"> --search RT::Search::FromSQL \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:SV"> --search-arg 'Type = "reminder" and (Status = "open" or Status = "new")' \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:SV"> --condition RT::Condition::BeforeDue \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:SV"> --condition-arg 2d \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:SV"> --action RT::Action::SendEmail \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:SV"> --action-arg Owner \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:SV"> --transaction first \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:SV"> --template 'Reminder due soon'<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN">It´s not in my ordinary crontab, right? Is it in /opt/rt4/bin/rt-crontool? In that case, where?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN">I found this in the file<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN">--------------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN">=head1 NAME<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN">rt-crontool - a tool to act on tickets from an external scheduling tool<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN">=head1 SYNOPSIS<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN"> # find all active tickets in the queue 'general' and set their priority to 99 if they are overdue:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"> rt-crontool \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"> --search RT::Search::ActiveTicketsInQueue --search-arg general \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"> --condition RT::Condition::Overdue \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"> --action RT::Action::SetPriority --action-arg 99 \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"> --verbose<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN"> # Escalate tickets<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"> rt-crontool \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"> --search RT::Search::ActiveTicketsInQueue --search-arg general \<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"> --action RT::Action::EscalatePriority<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN">=head1 DESCRIPTION<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN">This script is a tool to act on tickets from an external scheduling tool, such<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN">as cron.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN">--------------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Med Vänliga Hälsningar/Best Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">--------------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Martin Petersson<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">(</span><span lang="EN-US" style="color:gray;mso-fareast-language:SV">:</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Office +46 (0)522 98028</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">(</span><span lang="EN-US" style="font-size:10.0pt;color:gray;mso-fareast-language:SV">:</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Fax +46 (0)70 25 79 453<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:gray;mso-fareast-language:SV">:</span><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">:</span><span lang="EN-GB" style="font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV">
</span><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:SV"><a href="http://www.uanet.se/"><span lang="EN-GB">www.uanet.se</span></a><o:p></o:p></span></u></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:6.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Gustaf Mattssons Väg 2<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">451 50 Uddevalla<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Orgnr: 556702-4095<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray;mso-fareast-language:SV">Styrelsens säte: Uddevalla<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:18.0pt;font-family:Webdings;color:green;mso-fareast-language:SV">P</span><span lang="EN-GB" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:SV">
</span><b><span lang="EN-US" style="font-size:10.0pt;color:green;mso-fareast-language:SV">Please consider the environment before printing this e-mail.</span></b><span lang="EN-US" style="color:#1F497D;mso-fareast-language:SV"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
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