<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt; color: #000000'><P>We automatically close our tickets when replying to the requestor.</P>
<P>In RT3 I changed .../Ticket/Update.html </P>
<P>from:</P>
<P>if ($DefaultStatus =~ '~new$') {</P>
<P> $DefaultStatus = 'open';</P>
<P>}<BR>to:</P>
<P>if (($DefaultStatus =~ '~new$' || $DefaultStatus =~ '~open$') && Action eq 'Respond') {</P>
<P> $DefaultStatus = 'resolved';</P>
<P>}<BR></P>
<P>Now we have migrated to 4.0.5, but I can't find the correct callback to do this.</P>
<P> </P>
<P>Anyone a clue or hint?</P></div></body></html>