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<P>We automatically close our tickets when replying to the requestor.</P>
<P>In RT3 I changed .../Ticket/Update.html </P>
<P>from:</P>
<P>if ($DefaultStatus =~ '~new$') {</P>
<P> $DefaultStatus = 'open';</P>
<P>}<BR>to:</P>
<P>if (($DefaultStatus =~ '~new$' || $DefaultStatus =~ '~open$') && Action eq 'Respond') {</P>
<P> $DefaultStatus = 'resolved';</P>
<P>}<BR></P>
<P>Now we have migrated to 4.0.5, but I can't find the correct callback to do this.</P>
<P> </P>
<P>Anyone a clue or hint?</P>
<P> </P>
<P> </P>
<P>*** If you use a scrip, the ticket will always be closed (it's a post action). <BR>Default behavior should be: close it, but users should be able to override this by selecting another status from the drop down box.</P></DIV></DIV><BR></div></body></html>