Hi,

<br>I am new to RT and installed  RT4.05  in Ubuntu 11.10 with RT 

External authentication.Active Directory users whose  login ID is numeric(say 0001234 which will be their employee id ) cannot log in

 in RT(user names not created in RT).

All others whose AD Login ID  are alphabet/alphanumeric(like b001) can log in (user name created in RT).

<br>I tried LDAP import also and it fails  fails with messages like

<br> [warning]: Skipping user '0003503', as it is numeric 

(/opt/rt4/local/plugins/RT-Extension-LDAPImport/lib/RT/Extension/LDAPImport.pm:969)

Is there any way to authenticate or import users from LDAP without changing AD user names?

<br><br>This is my RT External Auth Config file

<br><br><br>Set($ExternalAuthPriority,           [ 'My_LDAP' ] );

<br>   Set($ExternalInfoPriority,           [ 'My_LDAP' ] );

<br>   Set($ExternalServiceUsesSSLorTLS,    0);

<br>   Set($AutoCreateNonExternalUsers,     0);

<br><br>   Set($ExternalSettings,      {

<br>                        'My_LDAP'               =>  {

<br><br>                        'type'                  =>  'ldap',

<br>                        'server'                =>  '<a href="http://serverr.domain.com">serverr.domain.com</a>',

<br>                        'user'                  =>  'cn=RT,ou=ouname,dc=example,dc=com',

<br>                        'pass'                  =>  'Welcome123',

<br>                        'base'                  =>  'dc=example,dc=com',

<br><br>                        'filter'                =>  '(&(ObjectCategory=User)(ObjectClass=Person))',

<br>                        'd_filter'              =>  '(userAccountControl:1.2.840.113556.1.4.803:=2)',

<br><br>                        'tls'                   =>  0,

<br>   #                    'ssl_version'           =>  3,

<br><br>                        'net_ldap_args'         => [    version =>  3           ],

<br>                       # 'group'                 =>  'cn=RT Users,dc=sps,dc=co,dc=in',

<br>                       # 'group_attr'            =>  'member',

<br><br>                        'attr_match_list'       => [   'Name','EmailAddress'   ],

<br>                        'attr_map'              => {   'Name' => 'sAMAccountName',

<br>                                                       'EmailAddress' => 'mail',

<br>                                                       'Organization' => 'physicalDeliveryOfficeName',

<br>                                                       'RealName' => 'cn',

<br>                                                       'ExternalAuthId' => 'AMAccountName',

<br>                                                       'Gecos' => 'sAMAccountName',

<br>                                                       'WorkPhone' => 'telephoneNumber',

<br>                                                       'Address1' => 'streetAddress',

<br>                                                       'City' => 'l',

<br>                                                       'State' => 'st',

<br>                                                       'Zip' => 'postalCode',

<br>                                                       'Country' => 'co'

<br>                                                   }

<br><br>In RT_Site Config.PM

<br><br>Set(@Plugins, qw(RT::Authen::ExternalAuth

<br>RTx::Calendar

<br>RT::Extension::JSGantt

<br>RT::Extension::QuickCalls

<br>RT::Extension::SLA

<br>RTx::TicketlistTransactions

<br>RT::Extension::Utils

<br>RTx::WorkflowBuilder

<br>RT::Extension::NotifyOwners));

<br><br>require "/opt/rt4/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm";

<br>Set($AutoCreate,                        {Privileged => 1});

Am i missing something ?

<br><br>Regards

<br>Murugan