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Ah, that's exactly what I was after!<br>
Many thanks,<br>
Giuseppe<br>
<br>
On 29/03/12 15:38, Ruslan Zakirov wrote:<br>
<span style="white-space: pre;">> <br>
> Yes. With transaction batch staged scrip. You can find an
example<br>
> on the wiki.<br>
> <br>
> Ruslan from phone.<br>
> <br>
> 29.03.2012 16:46 пользователь "Giuseppe Sollazzo" <br>
> <<a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a>
<a class="moz-txt-link-rfc2396E" href="mailto:gsollazz@sgul.ac.uk"><mailto:gsollazz@sgul.ac.uk></a>> написал:<br>
> <br>
> <br>
> Hi there, we have templates for Correspondence and
Resolved, as I<br>
> guess most people around here.<br>
> <br>
> The Correspondence template is activated whenever there is
a<br>
> message sent, whereas the Resolved is sent when the status
is<br>
> changed to "Resolved".<br>
> <br>
> If I resolve a ticket by adding a message (and selecting
"Reply to<br>
> the user" rather than commenting), both templates are
triggered, so<br>
> the user receives a first message with the reply, and a
second<br>
> message with the "Job closed" message.<br>
> <br>
> The question is: is there any way to intercept this
situation and<br>
> send just one message?<br>
> <br>
> Thanks, Giuseppe<br>
> </span><br>
<br>
- -- <br>
____________________________________<br>
<br>
Giuseppe Sollazzo<br>
Senior Systems Analyst<br>
Computing Services<br>
Information Services<br>
St. George's, University Of London<br>
Cranmer Terrace<br>
London SW17 0RE<br>
<br>
Email: <a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a><br>
Direct Dial: +44 20 8725 5160<br>
Fax: +44 20 8725 3583<br>
<br>
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