<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:14pt"><div><span>I have reconfigured the virtual host to use only mod_perl ...I changed the owner of noauth folder , delete mason cache, restart the service, changed the own of mason cache to be owned be www..restart the service..I logged ..but still the problem..<br></span></div><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 14pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Joe Harris <drey111@gmail.com><br> <b><span style="font-weight: bold;">To:</span></b> ahmad shaban <eng_ahmadshaban@yahoo.com> <br><b><span style="font-weight: bold;">Cc:</span></b> "rt-users@lists.bestpractical.com"
<rt-users@lists.bestpractical.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Thursday, March 29, 2012 12:54 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [rt-users] no response after login<br> </font> </div> <br>
<div id="yiv481015527"><div><div>Make sure the noauth folder is owned by the web user. And I think after the change you need to delete mason cache. </div><div><br></div><div>Someone correct me if I'm wrong. I think my initial installation I had this issue and it was the fix. <br><br><div>Sent from my mobile device. </div></div><div><br>On Mar 28, 2012, at 6:45 PM, ahmad shaban <<a rel="nofollow" ymailto="mailto:eng_ahmadshaban@yahoo.com" target="_blank" href="mailto:eng_ahmadshaban@yahoo.com">eng_ahmadshaban@yahoo.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div style="color:#000;background-color:#fff;font-family:times new roman, new york, times, serif;font-size:14pt;"><div id="yiv481015527"><div><div style="color:#000;background-color:#fff;font-family:times new roman, new york, times, serif;font-size:14pt;"><div id="yiv481015527yui_3_2_0_17_133295104320940">
<span><br></span></div><div class="yiv481015527MsoNormal">Dear , </div>
<div class="yiv481015527MsoNormal">I installed a new version of rt 4.0.5 on
Ubuntu with MySQL database. After login with root I receive no response ,
just redirects me to /NoAuth/Login.html ..i have review the
configuration as below </div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal">site config</div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal">Set( $rtname, 'rtsystem');</div>
<div class="yiv481015527MsoNormal">Set($Organization, "<a rel="nofollow" target="_blank" href="http://rtsystem.ipmagix.com">rtsystem.ipmagix.com</a>");</div>
<div class="yiv481015527MsoNormal">Set($Timezone, 'Africa/Cairo');</div>
<div class="yiv481015527MsoNormal">#Set($WebBaseURL, "http://rtsystem.ipmagix.com/");</div>
<div class="yiv481015527MsoNormal">#Set($WebPath,"/");</div>
<div class="yiv481015527MsoNormal">Set($WebDomain,'10.10.1.110');</div>
<div class="yiv481015527MsoNormal">Set($SendmailPath, "/usr/lib/sendmail");</div>
<div class="yiv481015527MsoNormal">Set($LogToSyslog,
''); </div>
<div class="yiv481015527MsoNormal">Set($LogToFile,
'debug'); </div>
<div class="yiv481015527MsoNormal">Set($LogDir, '/opt/rt4/var/log'); </div>
<div class="yiv481015527MsoNormal">Set($LogToFileNamed , "rt.log"); </div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal">VirtualHost config</div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal"><VirtualHost *:80></div>
<div class="yiv481015527MsoNormal"> ServerAdmin webmaster@localhost</div>
<div class="yiv481015527MsoNormal"> ServerName rtsystem</div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal"> DocumentRoot /opt/rt4/share/html</div>
<div class="yiv481015527MsoNormal"> AddDefaultCharset UTF-8</div>
<div class="yiv481015527MsoNormal"> ErrorLog /opt/rt4/var/log/apache2.error</div>
<div class="yiv481015527MsoNormal"> TransferLog
/opt/rt4/var/log/apache2.access</div>
<div class="yiv481015527MsoNormal"> SetHandler
/opt/rt4/sbin/rt-server.fcgi</div>
<div class="yiv481015527MsoNormal"> AddHandler fastcgi-script
fcgi</div>
<div class="yiv481015527MsoNormal"> ScriptAlias /
/opt/rt4/sbin/rt-server.fcgi/</div>
<div class="yiv481015527MsoNormal"> <Location /NoAuth/images></div>
<div class="yiv481015527MsoNormal"> SetHandler
default</div>
<div class="yiv481015527MsoNormal"> </Location></div>
<div class="yiv481015527MsoNormal"> <Location /></div>
<div class="yiv481015527MsoNormal">Order allow,deny</div>
<div class="yiv481015527MsoNormal">Allow from all</div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal">AddDefaultCharset UTF-8</div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal">SetHandler perl-script</div>
<div class="yiv481015527MsoNormal">PerlResponseHandler Plack::Handler::Apache2</div>
<div class="yiv481015527MsoNormal">PerlSetVar psgi_app /opt/rt4/sbin/rt-server</div>
<div class="yiv481015527MsoNormal"></Location></div>
<div class="yiv481015527MsoNormal"><Perl></div>
<div class="yiv481015527MsoNormal">use Plack::Handler::Apache2;</div>
<div class="yiv481015527MsoNormal">Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");</div>
<div class="yiv481015527MsoNormal"></Perl></div>
<div class="yiv481015527MsoNormal"></VirtualHost></div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal">apache2.access log </div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal">[28/Mar/2012:15:50:58 +0200] "GET / HTTP/1.1" 200
1696</div>
<div class="yiv481015527MsoNormal">[28/Mar/2012:15:50:59 +0200] "GET /NoAuth/images/bpslogo.png
HTTP/1.1" 200 3929</div>
<div class="yiv481015527MsoNormal">[28/Mar/2012:15:50:59 +0200] "GET /NoAuth/css/print.css
HTTP/1.1" 200 989</div>
<div class="yiv481015527MsoNormal">[28/Mar/2012:15:50:59 +0200] "GET
/NoAuth/js/squished-6812ec8beec9403a8b720b6be4f3d8c9.js HTTP/1.1" 200
62655</div>
<div class="yiv481015527MsoNormal">[28/Mar/2012:15:50:59 +0200] "GET /NoAuth/css/aileron-squished-14db9fc647cded1a2cab3bdfc63aad2f.css
HTTP/1.1" 200 15297</div>
<div class="yiv481015527MsoNormal">[28/Mar/2012:15:51:00 +0200] "GET
/NoAuth/css/web2/images/background-gradient.png HTTP/1.1" 200 394</div>
<div class="yiv481015527MsoNormal">[28/Mar/2012:15:51:05 +0200] "POST /NoAuth/Login.html
HTTP/1.1" 200 26</div>
<div class="yiv481015527MsoNormal">[28/Mar/2012:15:51:14 +0200] "OPTIONS * HTTP/1.0"
200 -</div>
<div class="yiv481015527MsoNormal">[28/Mar/2012:15:51:20 +0200] "OPTIONS * HTTP/1.0"
200 -</div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal">rt.log</div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal">[Wed Mar 28 13:50:39 2012] [debug]: RT's GnuPG libraries
couldn't successfully read your configured GnuPG home directory (/opt/rt4/var/data/gpg).
PGP support has been disabled (/opt/rt4/sbin/../lib/RT/Config.pm:595)</div>
<div class="yiv481015527MsoNormal">[Wed Mar 28 13:50:39 2012] [debug]: The RTAddressRegexp
option is not set in the config. Not setting this option results in additional
SQL queries to check whether each address belongs to RT or not. It is
especially important to set this option if RT recieves emails on addresses that
are not in the database or config. (/opt/rt4/sbin/../lib/RT/Config.pm:454)</div>
<div class="yiv481015527MsoNormal">[Wed Mar 28 13:51:05 2012] [info]: Successful login for root
from 10.10.1.106 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:670)</div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal"> </div>
<div class="yiv481015527MsoNormal">So please if you have any idea please feed me back </div>
<div class="yiv481015527MsoNormal">BR</div>
<div class="yiv481015527MsoNormal">Ahemd Shaban </div>
<div class="yiv481015527MsoNormal"><br> </div>
<div class="yiv481015527MsoNormal"> </div>
</div></div></div></div></div></blockquote></div></div><br><br> </div> </div> </div></body></html>