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On 3/9/2012 7:04 AM, Kevin Falcone wrote:<br>
<span style="white-space: pre;">> They're stored in a second User
account, so create a new user with the secondary email address and
merge them. There are command line tools for merging users, so if
you can script the user creation with perl or an initialdata file,
you can then use the command line tool to automate the merging.
-kevin </span><br>
<br>
Here's a related question that perhaps you or someone else can shed
some light on. We have some code in procmail that wants to verify
senders against tickets in advance, so part of the query includes
'(Requestor.EmailAddress = '$from' OR Cc.EmailAddress = '$from')',
passed to the rt script. The way MergeUsers functions, the
TicketSQL does not select tickets that are owned by the primary user
when a merged user sends the message. That is, if I send from a
merged address, the ticket is created with the canonical account,
and the above query fails. I'm trying to see what would be needed
to be added to MergeUsers to allow that to work as intended, which
would be that all addresses in the merge set should be valid for
that query condition. I think it may be stretching the purpose of
MergeUsers, but at the same time, that TicketSQL condition really
should evaluate to true if $from is any of the merged user
addresses. In fact, it looks like the redefined 'Next' method may
be the root cause, but I assume that not doing this would cause
problems elsewhere. If so, any ideas on alternate queries that
would accomplish the desired result?<br>
<br>
Thanks,<br>
Mark<br>
<br>
-- <br>
Mark D. Nagel, CCIE #3177 <a class="moz-txt-link-rfc2396E" href="mailto:mnagel@willingminds.com"><mnagel@willingminds.com></a><br>
Principal Consultant, Willing Minds LLC
(<a class="moz-txt-link-freetext" href="http://www.willingminds.com">http://www.willingminds.com</a>)<br>
cell: 949-279-5817, desk: 714-495-4001, fax: 714-646-8277<br>
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