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<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">Hello all,</font></div>
<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">Using a custom scrip action, I send sms messages to the new owner of a ticket when they are assigned a ticket (On Owner Change.)</font></div>
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<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">I have researched on the web, browsed this mailing list, and went through the perldoc of Ticket.pm, Transaction.pm, etc.</font></div>
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<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">I cannot find a way to simply add a transaction to the history of the ticket.</font></div>
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<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">For example the ideal thing to be able to do would be to add a new transaction like when it says:</font></div>
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<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">The RT System Itself - Outgoing email recorded</font></div>
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<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">and attaches the message.</font></div>
<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">I would like it to say </font></div>
<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">The RT System itslef - Outgoing SMS recorded</font></div>
<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">or something similiar and attach the sms message.</font></div>
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<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">But all I absolutely need is to be able to somehow record in the history that the message was sent.</font></div>
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<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">From looking at the code, it seems that I should not create a transaction object directly but use ticket methods to do so, but I don't see any ticket methods that will create a new transaction!</font></div>
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<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">If anyone can offer some help, or a step in the right direction, I would appreciate it.</font></div>
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<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">Kory Prince</font></div>
<div align="left" style="text-align:left;"><font face="DejaVu Sans" size="+0" color="#000000" style="font-family:DejaVu Sans;font-size:10pt;color:#000000;">Bullard ISD</font></div>
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