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<p class="MsoNormal">I have a request to create a scrip that will automatically assign an owner to a ticket based on the requestor’s assigned Purchaser.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have a Global custom field Purchaser, assigned to all Users.<o:p></o:p></p>
<p class="MsoNormal">Select one value.<o:p></o:p></p>
<p class="MsoNormal">For each value, Name is the username of the Purchaser, and Description is their full name (to make things easy for the managers).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So far my attempts to get the value of the custom field have ended in failure, mostly with
<o:p></o:p></p>
<p class="MsoNormal">[error]: Impossible to assign the ticket to : That user does not exist ((eval 1502):10)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">My current script is below. Am I missing something obvious here? I’ve been up and down the PODs and I’m not finding a fix for this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">PREP<o:p></o:p></p>
<p class="MsoNormal">return 1;<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">CLEANUP:<o:p></o:p></p>
<p class="MsoNormal">#Get requestor<o:p></o:p></p>
<p class="MsoNormal">my $Reqstr_Obj = $self->TicketObj->Requestors;<o:p></o:p></p>
<p class="MsoNormal"># get value of custom field, which should be user ID of newowner<o:p></o:p></p>
<p class="MsoNormal">my $newowner = $self->TransactionObj->CreatorObj->_Value('Purchaser');<o:p></o:p></p>
<p class="MsoNormal">$RT::Logger->error( $newowner );<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">#set the owner<o:p></o:p></p>
<p class="MsoNormal">my ($status, $msg) = $self->TicketObj->SetOwner( $newowner );<o:p></o:p></p>
<p class="MsoNormal">unless( $status ) {<o:p></o:p></p>
<p class="MsoNormal"> $RT::Logger->error( "Impossible to assign the ticket to $newowner: $msg" );<o:p></o:p></p>
<p class="MsoNormal"> return undef;<o:p></o:p></p>
<p class="MsoNormal">}<o:p></o:p></p>
<p class="MsoNormal">return 1;<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:black">-----<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:black">Jourdan Perla<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:black">BFTV Admin Group (BAE/FST/TEX/VEN)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:black">University of California, Davis<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif";color:black">530-752-3065<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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