<div class="gmail_extra">Matt,</div><div class="gmail_extra"><br></div><div class="gmail_extra">Thanks for the reply. You were right on the full e-mail as username. Once I changed that in the fetchmailrc file I got an update, but still with errors in the log:</div>
<div class="gmail_extra"><br></div><div class="gmail_extra"><div class="gmail_extra"><i>fetchmail: starting fetchmail 6.3.18 daemon</i></div><div class="gmail_extra"><i>fetchmail: 3 messages for <a href="mailto:support@example.com">support@example.com</a> at <a href="http://pop.yourpopserver.com">pop.yourpopserver.com</a> (13002 octets).</i></div>
<div class="gmail_extra"><i>sh: /root/rt-4.0.5/bin/rt-mailgate: Permission denied</i></div><div class="gmail_extra"><i>fetchmail: reading message support@example.com@<a href="http://xx.xxx.xx.xx.static.xx.net:1">xx.xxx.xx.xx.static.xx.net:1</a> of 3 (9017 octets) (log message incomplete)</i></div>
<div class="gmail_extra"><i>fetchmail: error writing message text</i></div><div class="gmail_extra"><i>fetchmail: MDA error while fetching from support@example.com@<a href="http://pop.yourpopserver.com">pop.yourpopserver.com</a></i></div>
<div class="gmail_extra"><i>fetchmail: Query status=6 (IOERR)</i></div><br><div class="gmail_quote">On Fri, Apr 27, 2012 at 12:32 AM, 20/20 Lab <span dir="ltr"><<a href="mailto:lab@pacbell.net" target="_blank">lab@pacbell.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
I think I saw something about this before.<div class="im"><br>
<br>
<i><font size="1">poll <a href="http://pop.example.com" target="_blank">pop.example.com</a>
protocol pop3 username 'support' password 'nottelling' mda
"/root/rt-4.0.5/bin/rt-mailgate --queue support --action
correspond --url <a href="http://www.example.com" target="_blank">http://www.example.com</a>"
no keep</font></i><br>
<br></div>
If I remember correctly, it had to be single quotes (') and not
doubles (") around the username and password.<br>
<br>
and your server will auth without the full email as the username? <br>
<br>
-Matt<div><div class="h5"><br>
<br>
On 04/26/2012 12:47 PM, Scott Sjodin wrote:
<blockquote type="cite">
<div dir="ltr">Hi rt-users!
<div><br>
</div>
<div>So, I got my earlier Perl dependency woes worked out thanks
to Stephen Alexander on this board.</div>
<div><br>
</div>
<div>I've got RT 4.0.5 successfully installed and running on <a href="http://example.com" target="_blank">example.com</a>
(just the root, no /rt)</div>
<div><br>
</div>
<div>I'm trying to setup mail now. I've got an external pop3
server that I'm attempting to use fetchmail to grab mail from
and pipe it into RT. </div>
<div><br>
</div>
<div>Fetchmail is installed and running. I've verified that both
<a href="mailto:support@example.com" target="_blank">support@example.com</a>
and <a href="mailto:support-comment@example.com" target="_blank">support-comment@example.com</a>
have the correct credentials corresponding to my fetchmailrc
file (which is listed below). </div>
<div><br>
</div>
<div>When looking at my fetchmail logs, however, it shows the
following errors:</div>
<div><br>
</div>
<div>
<div><i>fetchmail: Authorization failure on <a href="mailto:support-comment@example.com" target="_blank">support-comment@example.com</a></i></div>
<div><i>fetchmail: Query status=3 (AUTHFAIL)</i></div>
<div><i>fetchmail: Authorization failure on <a href="mailto:support@example.com" target="_blank">support@example.com</a></i></div>
<div><i>sh: /root/rt-4.0.5/bin/rt-mailgate: Permission denied</i></div>
<div><i>fetchmail: MDA returned nonzero status 126</i></div>
<div><i>fetchmail: Query status=3 (AUTHFAIL)</i></div>
</div>
<div><br>
</div>
<div>Any ideas? Thanks in advance. </div>
<div><br>
</div>
<div>
<div><i><font size="1">FETCHMAILRC</font></i></div>
<div><i><font size="1"><br>
</font></i></div>
<div><i><font size="1">set daemon 60</font></i></div>
<div><i><font size="1">set invisible</font></i></div>
<div><i><font size="1">set no bouncemail</font></i></div>
<div><i><font size="1">set no syslog</font></i></div>
<div><i><font size="1">set logfile /var/log/fetchmail.log</font></i></div>
<div><i><font size="1"><br>
</font></i></div>
<div><i><font size="1">#<a href="mailto:support@example.com" target="_blank">support@example.com</a></font></i></div>
<div>
<i><font size="1"><br>
</font></i></div>
<div><i><font size="1">poll <a href="http://pop.example.com" target="_blank">pop.example.com</a>
protocol pop3 username "support" password "nottelling"
mda "/root/rt-4.0.5/bin/rt-mailgate --queue support
--action correspond --url <a href="http://www.example.com" target="_blank">http://www.example.com</a>"
no keep</font></i></div>
<div><i><font size="1"><br>
</font></i></div>
<div><i><font size="1">#<a href="mailto:support-comment@example.com" target="_blank">support-comment@example.com</a></font></i></div>
<div><i><font size="1"><br>
</font></i></div>
<div><i><font size="1">poll <a href="http://pop.example.com" target="_blank">pop.example.com</a>
protocol pop3 username "support-comment" password
"nottelling" mda "/root/rt-4.0.5/bin/rt-mailgate --queue
support --action comment --url <a href="http://www.example.com" target="_blank">http://www.example.com</a>"
no keep</font></i></div>
</div>
</div>
</blockquote>
<br>
</div></div></div>
</blockquote></div><br></div>