<div dir="ltr"><font face="tahoma,sans-serif">Thank you for your reply, </font><div><font face="tahoma,sans-serif"><br></font></div><div><font face="tahoma,sans-serif">Sorry for now mentioning this before, </font></div><div>
<font face="tahoma,sans-serif">I just finish to "upgrade" our old RT system from v3.6.7 to the latest 4.0.5</font></div><div><font face="tahoma,sans-serif">and we really liked to use all the new HTML features that this new release come with.</font></div>
<div><font face="tahoma,sans-serif"><br></font></div><div><font face="tahoma,sans-serif">I just patched the mention file in your link, and it WORKS, </font></div><div><font face="tahoma,sans-serif">I'm really grateful for your quick reply.<br clear="all">
</font><div dir="ltr"><br><font face="verdana, sans-serif" color="#999999"><b>---<br>Rabin Yasharzadehe</b></font></div><br>
<br><br><div class="gmail_quote">On Tue, May 1, 2012 at 4:46 PM, Thomas Sibley <span dir="ltr"><<a href="mailto:trs@bestpractical.com" target="_blank">trs@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="im">On 05/01/2012 07:21 AM, Rabin Yasharzadehe wrote:<br>
> Hello list,<br>
><br>
> I enabled HTML for my templates and in SiteConfig enabled<br>
><br>
> Set($PreferRichText, true);<br>
> Set($TrustHTMLAttachments, 1);<br>
><br>
><br>
> But, I'm looking for a way to allow some HTML attributes into RT tickets,<br>
> specifically to allow the dir="RTL" attribute<br>
<br>
</div>RT 4.0.6 will allow these attributes.<br>
<br>
<a href="https://github.com/bestpractical/rt/commit/a625c19e" target="_blank">https://github.com/bestpractical/rt/commit/a625c19e</a><br>
<div class="im"><br>
> right now RT strip some of the attributes e.g it's not removing all<br>
> the attributes of the font tag<br>
> from where can I control this behavior ?<br>
<br>
</div>You don't say what RT version you're using, and the answer depends on that.<br>
<span class="HOEnZb"><font color="#888888"><br>
Thomas<br>
</font></span></blockquote></div><br></div></div>