<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I have a situation where I need, upon creation of a ticket in a queue, to create a child ticket in a different queue (actually I need to create 2 child tickets) <div><br></div><div>I looked at the ForkIntoNewTicket contribution and I am not 100% sure how to use this script.</div><div><br></div><div>I work in the area under scripts for the Queue which is all inside of RT and was hoping I could create a script condition of OnCreate with a User Defined action but this seems to be much more complicated</div><div><br></div><div>I do have someone on the web team who gives me some support (outside of my area) but I wanted to see if there are any options out there before I get him involved as he does not have many spare cycles for this kind of work.</div><div><br></div><div>I am on 3.8.7 moving to 4.0.5 in June</div><div><br></div><div>I do not need the ticket to cascade attachments and I could even have it force a requestor if that makes it easier. The subject is my main concern after linking.</div><div><br></div><div>My main goal is to create 2 tickets which are linked to the original ticket but in different queues</div><div><br></div><div>My lack of web programming is most likely my impediment here and if that is the case I will take the advise of the group and explore with the web developer</div><div><br></div><div>Thanks in advance</div><div><br></div><div>Joe</div><div><br></div><div><br><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div>Joe Kirby , Assistant Vice President, Business Systems</div><div>Division of Information Technology (DoIT) </div><div>Support Response - <a href="http://www.umbc.edu/doit">http://www.umbc.edu/doit</a> </div><div>Administration 627</div><div>Office - 410-455-3020 </div><div>Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a></div></div></div></span></span>
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