<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>Hello,<br><br>When I create and reply to tickets in RT I have a small Icon I can click that gives me a nice menu bar that allows me to format text in the tickets nicely.<br><br>can anyone tell me how to get the same feature in the articles feature?<br><br>I find that my users are complaining, because they cant remember to do '''bold ''' wikitext formatting and they say they would prefer the menu bar.<br><br>Any help appreciated, and thanks in advance,<br><br>Alex<br><br>-- <br><div><span name="x"></span><strong>Alex Rhys-Hur</strong><span style="font-weight: bold;">n </span>| <span style="font-weight: bold;">ITworX Limited</span><br>P.O. Box 1649, 00502, Karen, Kenya<br>Tel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541<br>Web: <a href="http://www.itworx.co.ke">www.itworx.co.ke</a><br><br><u><img doc="Briefcase/webmail_logo.png" src="cid:c6a06f2268656e1f143079157857bfcb178b4e10@zimbra" style="width: 135px; height: 62px;"><br></u><br><br><span name="x"></span><br></div></div></body></html>