<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>Hello,<br><br>I am really struggling with the query builder.<br><br>I would like to build a query that is as follows:<br><ol><li>Works for a specific queue i.i. Queue = 'queuename'</li><li>Applies to all activity in the queue since the 1st of the CURRENT calendar month</li><li>Outputs the total timeworked for the queue in that period.</li></ol><p>So, I should get output that says something like <br></p><p><br></p><p>queue = queuename</p><p>timeworked (for all tickets, totalled) since 1st of current month = xx minutes</p><p><br></p><p>I will then make a saved search and use a dashboard notification to send that around.</p><p><br></p><p>Is what i am asking even possible?</p><p><br></p><p>Many thanks, <br></p><p>Alex<br></p><br>-- <br><div><span name="x"></span><strong>Alex Rhys-Hur</strong><span style="font-weight: bold;">n </span>| <span style="font-weight: bold;">ITworX Limited</span><br>P.O. Box 1649, 00502, Karen, Kenya<br>Tel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541<br>Web: <a href="http://www.itworx.co.ke">www.itworx.co.ke</a><br><br><u><img doc="Briefcase/webmail_logo.png" src="cid:dadff6085c00c2c0882c28478d2eceeef39e9166@zimbra" style="width: 135px; height: 62px;"><br></u><br><br><span name="x"></span><br></div></div></body></html>