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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal">Good Morning,</p><p class="MsoNormal"> </p><p class="MsoNormal">I have been setting up some new queue’s in our RT instance as multiple departments will use this. I wanted to use names like IT_Helpdesk and HR_Inbound for my queues, but that is a little unfriendly for my users. I was wonder if there was a way to change which name is displayed when the queue name is displayed, if it can use the description? I found, <a href="http://www.dice.inf.ed.ac.uk/units/user_support/docs/rt/rt-mods.html#QL1">http://www.dice.inf.ed.ac.uk/units/user_support/docs/rt/rt-mods.html#QL1</a>, but that seems to be about an older build and not complete. I am using 4.0.5. Has anyone done this? Thanks!</p>
<p class="MsoNormal"> </p><p class="MsoNormal">April</p></div></body></html>