<div dir="ltr"><div><font face="tahoma, sans-serif">I just finish doing this, <br><br>use the documentation file @ /opt/rt4/docs/customizing/articles_introduction.pod<br>when you create a CLASS mark the checkbox for "All Articles in this class should be listed in a dropdown of the ticket reply page"<br>
<br>make sure you set the group permissions to allow users to see&use the article in the dropdown menu<br>as well for the custum fields used in each article.<br clear="all"></font><div dir="ltr"><br><font face="verdana, sans-serif" color="#999999"><b>---<br>
Rabin Yasharzadehe</b></font></div><br>
<br><br><div class="gmail_quote">On Mon, May 14, 2012 at 6:46 PM, Max McGrath <span dir="ltr"><<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
We just upgraded our test environment from 3.8.8 to 4.0.5. In 3.8.8, when you resolved (or replied to, etc...) a ticket, we had the <b>Select an Article to include</b> drop-down option that would use an Article from RTFM and drop them right in the ticket.<div>
<br></div><div>In 4.0.5, I am not seeing this option. When I'm resolving a ticket, I see the <b>Search for Articles matching</b> and <b>Include Article:</b> options (which I'm not exactly sure how to use either...), but no drop-downs. In each Article class I have checked the <b>All Articles in this class should be listed in a drop-down of the ticket reply page</b> option, but I am not seeing them.</div>
<div><br></div><div>I've checked in IE, Firefox and Chrome -- but no dropdown. Am I missing something? I've checked the permissions -- I don't believe they are the cause.</div><div><br></div><div>Thanks!<br clear="all">
--<br>Max McGrath<br>Network Administrator<br>Carthage College<br>
<a href="tel:262-552-5512" value="+12625525512" target="_blank">262-552-5512</a><br><a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a><br>
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