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<p class="MsoNormal">In RT, on a ticket, I will hit the reply button to reply ticket. Generally the user who initiated the ticket will then reply to that message. RT picks up that reply and attaches it to the original ticket, but I have no way of seeing that
a reply was received in RT. Is there a way I can configure RT to make a ticket go bold or for something to change in the UI when a new message is received on a ticket?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Paul Twigg<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:16.0pt;color:#1F497D;mso-fareast-language:EN-CA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:#1F497D;mso-fareast-language:EN-CA">PAUL TWIGG<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#1F497D;mso-fareast-language:EN-CA">DIRECTOR, ENERGYPLAZA</span><span style="font-size:9.0pt;color:#1F497D;mso-fareast-language:EN-CA">™</span><span style="font-size:9.0pt;color:#1F497D;mso-fareast-language:EN-CA">
AND MANAGED SERVICES<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;mso-fareast-language:EN-CA"><a href="mailto:paul.twigg@neostreamtech.com"><span style="color:gray;text-decoration:none">paul.twigg@neostreamtech.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-CA"><a href="http://www.neostreamtech.com/"><span style="font-size:10.0pt;color:#7F7F7F;text-decoration:none">www.neostreamtech.com</span></a></span><span style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:12.0pt;line-height:115%;font-family:"Times New Roman","serif";mso-fareast-language:EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="text-align:justify;line-height:115%"><b><span style="font-size:9.0pt;line-height:115%;color:#365F91;mso-fareast-language:EN-CA">NeoStream Technologies Inc.</span></b><b><span style="font-size:9.0pt;line-height:115%;mso-fareast-language:EN-CA"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="text-align:justify;line-height:115%"><span style="font-size:9.0pt;line-height:115%;color:#7F7F7F;mso-fareast-language:EN-CA">Suite 600, 800 – 6 Ave SW</span><span style="font-size:9.0pt;line-height:115%;color:#595959;mso-fareast-language:EN-CA"><o:p></o:p></span></p>
</td>
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<p class="MsoNormal" style="text-align:justify;line-height:115%"><span style="font-size:9.0pt;line-height:115%;color:#7F7F7F;mso-fareast-language:EN-CA">Calgary AB Canada T2P3G3</span><span style="font-size:9.0pt;line-height:115%;color:#595959;mso-fareast-language:EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-align:justify;line-height:115%"><b><span style="font-size:9.0pt;line-height:115%;color:#1F497D;mso-fareast-language:EN-CA">Direct</span></b><span style="font-size:9.0pt;line-height:115%;color:#595959;mso-fareast-language:EN-CA">
</span><b><span style="font-size:9.0pt;line-height:115%;color:#7F7F7F;mso-fareast-language:EN-CA">(587) 794-4864</span></b><span style="font-size:9.0pt;line-height:115%;color:#595959;mso-fareast-language:EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-align:justify;line-height:115%"><span style="font-size:9.0pt;line-height:115%;color:#1F497D;mso-fareast-language:EN-CA">Main</span><span style="font-size:9.0pt;line-height:115%;color:#595959;mso-fareast-language:EN-CA">
</span><span style="font-size:9.0pt;line-height:115%;color:#7F7F7F;mso-fareast-language:EN-CA">(403) 245-6625</span><span style="font-size:9.0pt;line-height:115%;color:#595959;mso-fareast-language:EN-CA"><o:p></o:p></span></p>
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