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<div style="font-family: Calibri, sans-serif; font-size: 14px; ">Hi!</div>
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<div style="font-family: Calibri, sans-serif; font-size: 14px; ">In our organization RT tickets are created directly from user e-mail and e-mail from a number of different web forms in various applications. Recently I created a form in our knowledge base/wiki
(Confluence) which also sends e-mail to RT, using same e-mail address as all the other forms use. This was the first form in Confluence that sends e-mail to RT. However I just noticed that no autoreply or auto-resolve message is being sent to requestors in
the tickets created using the new form. This had me totally confused, but finally I noticed the difference, the two little lines in the incoming message header when the ticket was created which I assume is what's causing this:</div>
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<pre style="color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-wrap: break-word; white-space: pre-wrap; ">RT-Squelch-Replies-To: ida.wellner@su.se
RT-DetectedAutoGenerated: true</pre>
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<div style="font-family: Calibri, sans-serif; font-size: 14px; ">Is there any way of disabling this to prevent it from happening or "un-squelching" once it has happened? Either globally or just for these particular tickets using a scrip (I'm already doing other
stuff to them using a scrip). I understand that the overall purpose is to prevent mail loops from other systems, but we're already handling the cases where other known RT instances e-mail our RT by excluding certain from-adresses in the autoreply scrips, so
if turning the whole thing off is an option somehow I think that would be relatively safe. We're on <span style="color: rgb(0, 0, 0); font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 14px; orphans: 2; text-align: right; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; float: none; font-family: arial, helvetica, sans-serif; ">RT
3.8.8.</span></div>
<div style="font-family: Calibri, sans-serif; font-size: 14px; "><span style="color: rgb(0, 0, 0); font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 14px; orphans: 2; text-align: right; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; float: none; font-family: arial, helvetica, sans-serif; "><br>
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<div style="font-family: Calibri, sans-serif; font-size: 14px; "><span style="color: rgb(0, 0, 0); font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 14px; orphans: 2; text-align: right; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; float: none; font-family: arial, helvetica, sans-serif; ">I've
tried searching all the usual places for an answer but couldn't find one, so I'm really hoping someone on the list has any suggestions.</span></div>
<div style="font-family: Calibri, sans-serif; font-size: 14px; "><span style="color: rgb(0, 0, 0); font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 14px; orphans: 2; text-align: right; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; float: none; font-family: arial, helvetica, sans-serif; "><br>
</span></div>
<div style="font-family: Calibri, sans-serif; font-size: 14px; "><span style="color: rgb(0, 0, 0); font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 14px; orphans: 2; text-align: right; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; float: none; font-family: arial, helvetica, sans-serif; ">Hopefully,</span></div>
<div style="font-family: Calibri, sans-serif; font-size: 14px; "><span style="color: rgb(0, 0, 0); font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 14px; orphans: 2; text-align: right; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; float: none; font-family: arial, helvetica, sans-serif; ">Ida
Wellner</span></div>
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