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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>We would like to create a scrip for RT the sends out texts to both my supervisor and I when a ticket arrives afterhours. The text would have ticket #, ticket subject, requestor and a link to the ticket. Any ideas where to start with this? <o:p></o:p></p><p class=MsoNormal>I haven’t been able to find anything online regarding this particular setup<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='color:#00B050'>David Hollinger III<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#00B050'>IT Infrastructure Coordinator<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#00B050'>Handwriting Without Tears<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#00B050'>(301)263-2700 ext 285<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#00B050'>(402)430-3127</span><span style='color:#C2D69B'><o:p></o:p></span></b></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>