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<div dir="ltr"><font class="Apple-style-span" face="'Courier New'">Hello,</font><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'">I'd like to create a new version of "On Create Autoreply To Requestors".</font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'">What I've done :</font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'">1) cp Action/Notify.pm Action/Notify2.pm</font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'">2) /path/to/rt3/sbin/rt-setup-database --action insert --datafile /path/to/data-file</font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'">3) /Admin/Global/Scrip.html?Create=1 (same configuration as </font><span class="Apple-style-span" style="font-family: 'Courier New'; ">"On Create Autoreply To Requestors" except </span><span class="Apple-style-span" style="font-family: 'Courier New'; ">action Notify2)</span></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'">4) Disabled </font><span class="Apple-style-span" style="font-family: 'Courier New'; ">"On Create Autoreply To Requestors"</span></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'">5) Enabled </font><span class="Apple-style-span" style="font-family: 'Courier New'; ">"On Create Autoreply To Requestors 2"</span></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'">6) Sent a mail to RT, RT doesn't autoreply</font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'">Would you know why RT doesn't autoreply ? What would you look first to find out where the problem comes from ?</font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div><div><font class="Apple-style-span" face="'Courier New'"><br></font></div></div>
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