<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I believe that this affected me too. I performed the upgrade from RT 4.0.5 to 4.0.6 yesterday and email stopped.<div><br></div><div>The workaround I found was overriding the mail command in my RT_SiteConfig.pm, as mentioned in this thread, but from the default ('sendmailpipe'):<div><br></div><blockquote class="webkit-indent-blockquote" style="margin: 0 0 0 40px; border: none; padding: 0px;"><div>Set( $MailCommand, 'sendmail' );</div></blockquote><div><div><div><br></div><div>My environment is FreeBSD 9.0-STABLE, stock FreeBSD Sendmail 8.14.5/8.14.5, Apache 2.2.22, Perl v5.12.4, mod_perl 2-2.0.6.</div><div><br></div><div>Here are additional symptoms I observed.</div><div><br></div><div>In my Request Tracker log:</div><div><br></div></div><blockquote class="webkit-indent-blockquote" style="margin: 0 0 0 40px; border: none; padding: 0px;"><div><div><div>[Fri Jun 1 18:35:47 2012] [info]: <rt-4.0.6-26519-1338575747-802.33892-4-0@son.<a href="http://rochester.edu">rochester.edu</a>> #33892/384246 - Scrip 4 Notify AdminCcs On Create (/usr/local/lib/perl5/site_perl/5.12.4/RT/Action/SendEmail.pm:301)</div></div></div><div><div><div>[Fri Jun 1 18:35:47 2012] [critical]: <rt-4.0.6-26519-1338575747-802.33892-4-0@<a href="http://son.rochester.edu">son.rochester.edu</a>>: Could not send mail with command `/usr/sbin/sendmail -oi -t`: program unexpectedly closed pipe at /usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm line 449.</div></div></div><div><div><div><br></div></div></div><div><div><div>Stack:</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:449]</div></div></div><div><div><div> [/usr/local/lib/perl5/5.12.4/mach/IO/Handle.pm:406]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/MIME/Head.pm:535]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/Mail/Internet.pm:112]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/MIME/Entity.pm:1770]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:456]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/RT/Action/SendEmail.pm:308]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/RT/Action/SendEmail.pm:128]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/RT/ScripAction.pm:232]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/RT/Scrip.pm:475]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/RT/Scrips.pm:198]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/RT/Transaction.pm:201]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/RT/Record.pm:1459]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/RT/Ticket.pm:676]</div></div></div><div><div><div> [/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:1522]</div></div></div><div><div><div> [/usr/local/share/rt40/html/REST/1.0/NoAuth/mail-gateway:61] (/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:470)</div></div></div></blockquote><div><div><br></div><div>However, failures were inconsistent -- some had false positives:</div><div><br></div></div><blockquote class="webkit-indent-blockquote" style="margin: 0 0 0 40px; border: none; padding: 0px;"><div><div><div>[Fri Jun 1 17:11:54 2012] [info]: <rt-4.0.6-26923-1338570714-238.33891-4-0@son.<a href="http://rochester.edu">rochester.edu</a>> #33891/384223 - Scrip 4 Notify AdminCcs On Create (/usr/local/lib/perl5/site_perl/5.12.4/RT/Action/SendEmail.pm:301)</div></div></div><div><div><div>[Fri Jun 1 17:11:54 2012] [info]: <rt-4.0.6-26923-1338570714-238.33891-4-0@son.<a href="http://rochester.edu">rochester.edu</a>> sent Bcc: <a href="mailto:Michael_Fisher@URMC.Rochester.edu">Michael_Fisher@URMC.Rochester.edu</a> (/usr/local/lib/perl5/site_perl/5.12.4/RT/Action/SendEmail.pm:332)</div></div></div></blockquote><div><div><br></div><div>In my mail log, I was seeing entries like this (note that the sender/recipient email addresses are missing and defaulted to the web server process user):</div><div><br></div></div><blockquote class="webkit-indent-blockquote" style="margin: 0 0 0 40px; border: none; padding: 0px;"><div><div><div>Jun 1 13:11:54 rt sendmail[30898]: q51HBsZ8030898: from=www, size=0, class=0, nrcpts=0, msgid=<<a href="mailto:201206011711.q51HBsZ8030898@son.rochester.edu">201206011711.q51HBsZ8030898@son.rochester.edu</a>>, relay=www@localhost</div></div></div><div><div><div>Jun 1 13:11:54 rt sendmail[30899]: q51HBsnA030899: from=www, size=0, class=0, nrcpts=0, msgid=<<a href="mailto:201206011711.q51HBsnA030899@son.rochester.edu">201206011711.q51HBsnA030899@son.rochester.edu</a>>, relay=www@localhost</div></div></div><div><div><div>Jun 1 14:35:47 rt sendmail[34095]: q51IZlaf034095: from=www, size=0, class=0, nrcpts=0, msgid=<<a href="mailto:201206011835.q51IZlaf034095@son.rochester.edu">201206011835.q51IZlaf034095@son.rochester.edu</a>>, relay=www@localhost</div></div></div></blockquote><div><div><br></div><div>After switching to 'sendmail' mode, I can tell no client-side difference between having Set($SendmailArguments, '-oi' ); and Set( $SendmailArguments, '-oi -t' ); I am using the former, per Thomas Sibley's recommendation of 5/23. </div><div><br></div><div>Thanks for making and sharing Request Tracker. Please let me know if there's anything else that I can do to help.</div><div><br></div></div><div><div apple-content-edited="true"><div><font class="Apple-style-span" face="'Courier New'">-- </font></div><div><font class="Apple-style-span" face="'Courier New'">Mike Fisher <a href="mailto:Michael_Fisher@urmc.rochester.edu">Michael_Fisher@urmc.rochester.edu</a> 585-275-6884<br>University of Rochester School of Nursing</font></div>
</div>
<br><div><div>On May 23, 2012, at 7:01 , Niall Wilson wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div>Hi,<br><br>I've just updated to 4.0.6 and ticket updates are no longer being emailed. This does not seem to be related to the noted FCGI.pm problem as (1) I'm using mod_perl and (2) I updated the installed FCGI to v 0.74 just in case.<br><br>If I revert to 4.0.5 email works fine.<br><br>Sample debug output is :<br><br>[Wed May 23 10:52:07 2012] [debug]: Working on mailfield To; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)<br>[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription <br>From: "Niall Wilson via ICHEC RT" <<a href="mailto:support-systems-comment@ichec.ie">support-systems-comment@ichec.ie</a>><br>Reply-To: <a href="mailto:support-systems-comment@ichec.ie">support-systems-comment@ichec.ie</a><br>In-Reply-To: <<a href="mailto:rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie">rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie</a>><br>References: <<a href="mailto:RT-Ticket-416@ichec.ie">RT-Ticket-416@ichec.ie</a>> <<a href="mailto:rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie">rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie</a>><br>Message-ID: <<a href="mailto:rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie">rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie</a>><br>Precedence: bulk<br>X-RT-Loop-Prevention: ICHEC Support<br>RT-Ticket: ICHEC Support #416<br>Managed-by: RT 4.0.6 (<a href="http://www.bestpractical.com/rt/">http://www.bestpractical.com/rt/</a>)<br>RT-Originator: <a href="mailto:niall.wilson@ichec.ie">niall.wilson@ichec.ie</a><br>Bcc: <a href="mailto:niall.wilson@ichec.ie">niall.wilson@ichec.ie</a><br>MIME-Version: 1.0<br>Content-Transfer-Encoding: 8bit<br>Content-Type: text/plain; charset="utf-8"<br>X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)<br>[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)<br>[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)<br>[Wed May 23 10:52:07 2012] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)<br>[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription <br>From: "Niall Wilson via ICHEC RT" <<a href="mailto:support-systems-comment@ichec.ie">support-systems-comment@ichec.ie</a>><br>Reply-To: <a href="mailto:support-systems-comment@ichec.ie">support-systems-comment@ichec.ie</a><br>In-Reply-To: <<a href="mailto:rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie">rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie</a>><br>References: <<a href="mailto:RT-Ticket-416@ichec.ie">RT-Ticket-416@ichec.ie</a>> <<a href="mailto:rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie">rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie</a>><br>Message-ID: <<a href="mailto:rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie">rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie</a>><br>Precedence: bulk<br>X-RT-Loop-Prevention: ICHEC Support<br>RT-Ticket: ICHEC Support #416<br>Managed-by: RT 4.0.6 (<a href="http://www.bestpractical.com/rt/">http://www.bestpractical.com/rt/</a>)<br>RT-Originator: <a href="mailto:niall.wilson@ichec.ie">niall.wilson@ichec.ie</a><br>Bcc: <a href="mailto:niall.wilson@ichec.ie">niall.wilson@ichec.ie</a><br>MIME-Version: 1.0<br>Content-Transfer-Encoding: 8bit<br>Content-Type: text/plain; charset="utf-8"<br>X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)<br>[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)<br>[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)<br>[Wed May 23 10:52:07 2012] [debug]: Working on mailfield Bcc; recipients are <a href="mailto:niall.wilson@ichec.ie">niall.wilson@ichec.ie</a> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)<br>[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416] [Comment] ICHEC email address: forward, auto-reply and mailing-list unsubscription <br>From: "Niall Wilson via ICHEC RT" <<a href="mailto:support-systems-comment@ichec.ie">support-systems-comment@ichec.ie</a>><br>Reply-To: <a href="mailto:support-systems-comment@ichec.ie">support-systems-comment@ichec.ie</a><br>In-Reply-To: <<a href="mailto:rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie">rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie</a>><br>References: <<a href="mailto:RT-Ticket-416@ichec.ie">RT-Ticket-416@ichec.ie</a>> <<a href="mailto:rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie">rt-4.0.6-14259-1337765913-158.416-8-0@ichec.ie</a>><br>Message-ID: <<a href="mailto:rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie">rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie</a>><br>Precedence: bulk<br>X-RT-Loop-Prevention: ICHEC Support<br>RT-Ticket: ICHEC Support #416<br>Managed-by: RT 4.0.6 (<a href="http://www.bestpractical.com/rt/">http://www.bestpractical.com/rt/</a>)<br>RT-Originator: <a href="mailto:niall.wilson@ichec.ie">niall.wilson@ichec.ie</a><br>Bcc: <a href="mailto:niall.wilson@ichec.ie">niall.wilson@ichec.ie</a><br>MIME-Version: 1.0<br>Content-Transfer-Encoding: 8bit<br>Content-Type: text/plain; charset="utf-8"<br>X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)<br>[Wed May 23 10:52:07 2012] [debug]: Got user mail preference 'Individual messages' for user <a href="mailto:niall.wilson@ichec.ie">niall.wilson@ichec.ie</a> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:681)<br>[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)<br>[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)<br>[Wed May 23 10:52:07 2012] [debug]: No recipients found for deferred delivery on transaction #8091 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:712)<br>[Wed May 23 10:52:07 2012] [info]: <<a href="mailto:rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie">rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie</a>> #416/8091 - Scrip 8 On Comment Notify AdminCcs as Comment (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)<br>[Wed May 23 10:52:07 2012] [error]: <<a href="mailto:rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie">rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie</a>>: `/usr/sbin/sendmail -oi -t` exited with code 1 (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:465)<br>[Wed May 23 10:52:07 2012] [crit]: <<a href="mailto:rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie">rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie</a>>: Could not send mail with command `/usr/sbin/sendmail -oi -t`: <<a href="mailto:rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie">rt-4.0.6-14259-1337770327-43.416-8-0@ichec.ie</a>>: `/usr/sbin/sendmail -oi -t` exited with code 1 at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 466.<br><br>Stack:<br> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:466]<br> [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:308]<br> [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:128]<br> [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]<br> [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]<br> [/opt/rt4/sbin/../lib/RT/Scrips.pm:198]<br> [/opt/rt4/sbin/../lib/RT/Transaction.pm:201]<br> [/opt/rt4/sbin/../lib/RT/Record.pm:1459]<br> [/opt/rt4/sbin/../lib/RT/Ticket.pm:2243]<br> [/opt/rt4/sbin/../lib/RT/Ticket.pm:2103]<br> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1856]<br> [/opt/rt4/share/html/Ticket/Display.html:164]<br> [/opt/rt4/share/html/Ticket/Update.html:328]<br> [/opt/rt4/share/html/Ticket/autohandler:19]<br> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:568]<br> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:318]<br> [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:470)<br><br><br><br><br>--<br>Niall Wilson<br>ICHEC Systems Team<br><br><br><br><br></div></blockquote></div><br></div></div></div></body></html>