<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>Hi Folks,<br><br>I am following this: http://requesttracker.wikia.com/wiki/AddRichTextEditorToCustomField<br><br>I first installed a brand new clean RT 4.0.5 instance on a new ubuntu 10.04 tunrkeylinux server. The procedure above worked perfectly, and now I have rich-text editing in my Articles. Thats my objective.<br><br>So, I decided to deploy that on my production RT 4.0.2 instance. It doesnt work.<br><br>I cannot get the CKEditor type box in my production setup.<br><br>I have even upgraded RT to the same 4.0.5 version as the devel. box.<br><br>So, each box has idenctical OS. MYSQL and RT installations. Why does this not work and how can I troubleshoot this?<br><br>Help appreciated, many thanks,<br><br>Alex<br><br>-- <br><div><span name="x"></span><strong>Alex Rhys-Hur</strong><span style="font-weight: bold;">n </span>| <span style="font-weight: bold;">ITworX Limited</span><br>P.O. Box 1649, 00502, Karen, Kenya<br>Tel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541<br>Web: <a href="http://www.itworx.co.ke">www.itworx.co.ke</a><br><br><u><img doc="Briefcase/webmail_logo.png" src="cid:75e9b5f1466be8acbb8525a46e2580f925adc3ce@zimbra" style="width: 135px; height: 62px;"><br></u><br><br><span name="x"></span><br></div></div></body></html>