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<div style="direction:ltr; font-family:Tahoma; color:#000000; font-size:10pt">If I understand well, then you didn't search very well: this extension is listed in bestpractical's website!<br>
<a href="http://bestpractical.com/rt/extensions.html" target="_blank">http://bestpractical.com/rt/extensions.html</a><br>
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<a href="http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/lib/RT/Extension/SpawnLinkedTicketInQueue.pm" target="_blank">http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/lib/RT/Extension/SpawnLinkedTicketInQueue.pm</a><br>
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BTW, there is something I don't quite understand about this extension, and I'm gonna ask.<br>
The fact is that the child ticket created by the extension does not contain any text of the original request, which doesn't seem very nice to me..<br>
Maybe the idea is to avoid duplicating something memory-expensive as the content of a request. Nevertheless it takes much more for the AdminCC of the new queue to read the request, as he/she has to do more clicks ("links", "parent").<br>
Anyone who noticed this behaviour and improved it?<br>
I haven't gone deep on this yet, as I'm on configuring/customizing SLA extension right now<br>
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Thanks<br>
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<div id="divRpF454074" style="direction:ltr"><font color="#000000" face="Tahoma" size="2"><b>Inizio:</b> rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] per conto di Mike Johnson [mike.johnson@nosm.ca]<br>
<b>Inviato:</b> marted́ 12 giugno 2012 22.38<br>
<b>Fine:</b> rt-users@lists.bestpractical.com<br>
<b>Oggetto:</b> [rt-users] Extension to allow queue change on creating child ticket<br>
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<div>Greetings all,
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<div>I searched for an answer to this, but couldn't come up with anything relevant.</div>
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<div>Is there an extension out there, or has someone customized their rt to allow you to pick the queue a child ticket gets created in? So we don't have to do a multi-step process to have children tickets on a parent that are in a different queue?</div>
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<div>Would there be some sort of scrip I could make to do this if there isn't an extension or customization?</div>
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<div>Any insight on this would be appreciated.</div>
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<div>Thanks!</div>
<div>Mike.<br clear="all">
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-- <br>
Mike Johnson<br>
Datatel Programmer/Analyst<br>
Northern Ontario School of Medicine<br>
955 Oliver Road<br>
Thunder Bay, ON P7B 5E1<br>
Phone: (807) 766-7331<br>
Email: <a href="mailto:mike.johnson@nosm.ca" target="_blank">mike.johnson@nosm.ca</a><br>
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