Thomas, <div><br></div><div>Thanks for your prompt reply. The first part answers my question fully, thanks!</div><div><br></div><div>Secondly, do you have any guidance (maybe an outline) of the code I would put in the template and maybe which template I would use? I've been scouring the web and haven't come back with much in regards to this.</div>
<div><br></div><div>Thanks again,</div><div><br></div><div>Scott<br><br><div class="gmail_quote">On Wed, Jun 13, 2012 at 6:11 PM, Thomas Sibley <span dir="ltr"><<a href="mailto:trs@bestpractical.com" target="_blank">trs@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="im">On 06/13/2012 09:36 AM, Scott Sjodin wrote:<br>
> First off, thanks so much for your assistance in helping me get RT<br>
> working thus far, this is an awesome community!<br>
><br>
> Secondly, onto my questions. I've noticed that if I start a ticket via<br>
> e-mail, and in the string of replies/comments, insert an image, that<br>
> image then just becomes an attachment and not an inline image in the<br>
> e-mail chain. You basically have to open the web interface to see inline<br>
> images. Is there a way to change this?<br>
<br>
</div>This will be fixed by a 4.2 feature.<br>
<div class="im"><br>
> Finally, when making a comment or reply in the web interface, the e-mail<br>
> that is sent simply sends JUST that comment or reply, instead of the<br>
> whole chain. Is there also a way to change this as well?<br>
<br>
</div>This is really unfriendly to people on the ticket since they've already<br>
received all the previous mail. Why send them the same content over and<br>
over again just making it harder to read the relevant part?<br>
<br>
You can do it if you want by putting code in the appropriate template to<br>
include other transactions.<br>
</blockquote></div><br></div>