<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16px; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; "><div style="display: inline !important; "><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16px; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; ">We started in v</span></div></span><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16px; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; float: none; ">4.0.5 for our upgrade and when someone wanted to create a linked ticket there was an option to select which queue the new child/linked ticket would be created in. </span><div><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16px; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; float: none; "><br></span></div><div><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16px; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; float: none; ">We upgrade our dev to 4.0.6 last week to get the security paths available and now it seems that the linking is like it was in 3.8.7 where it assumes you are creating the child ticket in the same queue</span></div><div><font class="Apple-style-span" face="arial, helvetica, sans-serif"><span class="Apple-style-span" style="font-size: 13px; line-height: 16px;"><br></span></font></div><div><font class="Apple-style-span" face="arial, helvetica, sans-serif"><span class="Apple-style-span" style="font-size: 13px; line-height: 16px;">I do not think we changed anything by design, however, we did have to apply a patch to or Fastcgi module to allow for queue changes as without it the system was crashing</span></font></div><div><font class="Apple-style-span" face="arial, helvetica, sans-serif"><span class="Apple-style-span" style="font-size: 13px; line-height: 16px;"><br></span></font></div><div><font class="Apple-style-span" face="arial, helvetica, sans-serif"><span class="Apple-style-span" style="font-size: 13px; line-height: 16px;">Any ideas from the group?</span></font></div><div><font class="Apple-style-span" face="arial, helvetica, sans-serif"><span class="Apple-style-span" style="font-size: 13px; line-height: 16px;"><br></span></font></div><div><font class="Apple-style-span" face="arial, helvetica, sans-serif"><span class="Apple-style-span" style="font-size: 13px; line-height: 16px;">Thanks</span></font></div><div><font class="Apple-style-span" face="arial, helvetica, sans-serif"><span class="Apple-style-span" style="font-size: 13px; line-height: 16px;"><br></span></font></div><div><font class="Apple-style-span" face="arial, helvetica, sans-serif"><span class="Apple-style-span" style="font-size: 13px; line-height: 16px;">Joe<br></span></font><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16px; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; float: none; "><div><br></div></span><div apple-content-edited="true">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div>Joe Kirby , Assistant Vice President, Business Systems</div><div>Division of Information Technology (DoIT) </div><div>Support Response - <a href="http://www.umbc.edu/doit">http://www.umbc.edu/doit</a> </div><div>Administration 627</div><div>Office - 410-455-3020 </div><div>Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a></div></div></div>
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