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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Here i solved with procmail.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We have N mailgroups, each one represent one customer/queue and they point to our rt mail account<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> So if the customer send to one mailgroup, procmail will forward to designed queue.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">:0 w<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">* ^(Cc|To).*customer1@myorg.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">|/usr/bin/rt-mailgate --queue customer1 --action $cACTION --url http://127.0.0.1/rt/<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">:0 w<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">* ^(Cc|To).* customer2@myorg.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">|/usr/bin/rt-mailgate --queue customer2 --action $cACTION --url
<a href="http://127.0.0.1/rt/">http://127.0.0.1/rt/</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">De:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>Em nome de </b>Jeff Konnen<br>
<b>Enviada em:</b> segunda-feira, 18 de junho de 2012 06:31<br>
<b>Para:</b> rt-users@lists.bestpractical.com<br>
<b>Assunto:</b> Re: [rt-users] Multiple queues on one email address<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Ok, problem solved, it was not RT-related, it was a problem in the mail configuration.<br>
everything works as hoped.<br>
thanks<br>
jeff<o:p></o:p></p>
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<p class="MsoNormal">On Sat, Jun 16, 2012 at 2:21 AM, Kevin Falcone <<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On Fri, Jun 15, 2012 at 11:26:00PM +0200, Jeff Konnen wrote:<br>
> I am using 1 email address for 3 queues.<o:p></o:p></p>
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<p class="MsoNormal">This is fine.<o:p></o:p></p>
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<p class="MsoNormal"><br>
> in fetchmailrc i can only specifiy one queue for that adress. so tickets are created in that<br>
> queue, that's OK.<br>
> When I create a ticket in another queue, the user gets the message but when he replies (with<br>
> the correct subject-tag and ID), I don't get the answer into RT, I only get a<o:p></o:p></p>
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<p class="MsoNormal">> socalled [1]POSTMASTER-AUTO-FW of the incoming mail.<br>
<br>
Unfortunately, I cannot load the link you've provided. Please provide<br>
the error message and the RT and fetchmail logs.<br>
<span style="color:#888888"><br>
<span class="hoenzb">-kevin</span></span><o:p></o:p></p>
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<br>
-- <br>
Jeff Konnen<o:p></o:p></p>
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