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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">You can create a global scrip with the following:<o:p></o:p></span></p>
<p class="MsoNormal"><img width="465" height="162" id="Picture_x0020_1" src="cid:image001.png@01CD4FAF.B7D19810"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I created a customized template that also includes the first content on the ticket, this makes it a little easier to keep track of what the ticket is actually
about without needing to log into the system. Here is my template content:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">RT-Attach-Message: yes<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Transaction: {$Transaction->Description}<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Queue: {$Ticket->QueueObj->Name}<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Owner: {$Ticket->OwnerObj->Name}<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Requestors: {$Ticket->RequestorAddresses}<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Status: {$Ticket->Status}<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} ><o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Transaction Content:<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">------------------------------------------------------------------------------<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">{$Transaction->Content()}<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Original Ticket Content:<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">------------------------------------------------------------------------------<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">{$Ticket->Transactions->First->Content()}<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Jennifer Koermer</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">System Administrator IV<o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
<hr size="2" width="100%" noshade="" style="color:#E2164E" align="center">
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<b>Production Resource Group, LLC</b></span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#1F497D">915 Secaucus Road, Secaucus, NJ 07094<br>
201-758-4349 phone<br>
201-758-4350 fax</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#1F497D">201-232-7691 cell<br>
<a href="mailto:jkoermer@prg.com" title="mailto:rtooker@prg.com"><span style="color:blue">jkoermer@prg.com</span></a><br>
<a href="http://www.prg.com/" title="http://www.prg.com/"><span style="color:blue">www.prg.com</span></a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Asanka Gunasekera<br>
<b>Sent:</b> Thursday, June 21, 2012 1:08 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] mail AdminCC when moving ticket from queue to queue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one queue to another<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Thanks and Regards<o:p></o:p></span></p>
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