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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’m using a C# web site and request to create tickets as well.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’m using the AppendLine function of a stringbuilder object in C#. I ended up adding doing a find and replace on my comment and removing \n before I send the
request.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas">Msg.ToString().Replace(<span style="color:#A31515">"\n"</span>,
<span style="color:#A31515">""</span>)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">This might not be the most elegant solution, but it is working for me.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">-Jennifer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Jeff Konnen<br>
<b>Sent:</b> Thursday, June 21, 2012 1:25 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Question about REST interface and status<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">does anybody use REST to create tickets in RT <o:p></o:p></p>
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<p class="MsoNormal">am I the onlyone having this carriagereturn issue?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <br>
Jeff Konnen<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p><span style="color:#A0A0A8">On Monday 18 June 2012 at 07:51, Jeff Konnen wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hi,<br>
this is the way we are creating the ticket, by using a HTML form:<br>
<br>
<html><br>
<form method="POST" <br>
action="<a href="http://xxx/REST/1.0/ticket/new/">http://xxx/REST/1.0/ticket/new/</a>"><br>
User: <input type="text" name="user" size="20"><br><br>
Pass: <input type="text" name="pass" size="20"><br><br>
Content: <textarea rows="10" name="content" cols="30">id: new<br>
Text: This is the ticket text<br>
Subject: This is my ticket<br>
Status: resolved<br>
Queue: 6</textarea><br><br>
<p><input type="submit" value="Submit" name="B1"><input type="reset" <br>
value="Reset" name="B2"></p><br>
</form><br>
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<br>
Thanks<br>
Jeff<o:p></o:p></p>
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<p class="MsoNormal">On Sat, Jun 16, 2012 at 2:19 AM, Kevin Falcone <<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>> wrote:<br>
<br>
<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On Fri, Jun 15, 2012 at 11:23:27PM +0200, Jeff Konnen wrote:<br>
> # Could not create ticket.<br>
> # Status 'resolved<br>
> ' isn't a valid status for tickets in this queue.<br>
><br>
> Is this error due to the carriage return and how can I avoid it?<o:p></o:p></p>
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<p class="MsoNormal">There's a good chance that it dislikes the carriage return.<br>
However, we'd need to know how you're creating the ticket and what<br>
you're sending across the wire to make suggestions.<br>
<span style="color:#888888"><br>
-kevin</span><o:p></o:p></p>
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<br>
-- <br>
Jeff Konnen<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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