<html><head><meta content="text/html; charset=us-ascii" http-equiv="Content-Type"></head><body><div><div style="font-family: Calibri,sans-serif; font-size: 11pt;">I backed and restored the database of my old rt system version 3.8 and installed rt on another server since my old server is almost about to die. I am in the process of testing my new server and I am getting this error message<br></div></div><hr><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">From: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">Kevin Falcone</span><br><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">Sent: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">6/22/2012 12:04 PM</span><br><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">To: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">rt-users@lists.bestpractical.com</span><br><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">Subject: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">Re: [rt-users] Error creating tickets</span><br><br>On Fri, Jun 22, 2012 at 06:55:23AM -0400, Al Kay wrote:<br>> [Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type 'Requestor' for<br>> ticket 879: Could not create group (/opt/rt4/sbi$<br>> [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket 879. aborting<br>> Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$<br><br>That points to serious database issues. Does your database user have<br>proper permissions, is the database logging anything?<br><br>-kevin<br><br>> [Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created due to an internal<br>> error (/opt/rt4/share/html/Elements/Error:82)<br>> [Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down<br>> [Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with<br>> Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured $<br></body></html>