<html><head><meta content="text/html; charset=windows-1252" http-equiv="Content-Type"></head><body><div><div style="font-family: Calibri,sans-serif; font-size: 11pt;">thanks. Now I can create tickets...<br></div></div><hr><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">From: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">Bill Cole</span><br><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">Sent: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">6/22/2012 7:33 PM</span><br><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">To: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">rt-users@lists.bestpractical.com</span><br><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">Subject: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">Re: [rt-users] Error creating tickets</span><br><br>On 22 Jun 2012, at 17:25, Borngunners wrote:<br><br>> I can access the database using the mysql command line... The database <br>> was dumped from a previous RT database with 3.8 version and restored <br>> to a newly created RT database with 4.02 version on a different <br>> machine... Everything else looks like okay except creating tickets...<br><br>That leaves doing the database conversion from 3.8.x to 4.x as the most <br>likely reason for a problem. Did you run "make upgrade" AND "make <br>upgrade-database" with the database running?<br><br>> -----Original Message-----<br>> From: Bill Cole <rtusers-20090205@billmail.scconsult.com><br>> To: RT-Users@lists.bestpractical.com <br>> <rt-users@lists.bestpractical.com><br>> Sent: Fri, Jun 22, 2012 4:51 pm<br>> Subject: Re: [rt-users] Error creating tickets<br>><br>><br>> On 22 Jun 2012, at 6:55, Al Kay wrote:<br>><br>>> [Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of<br>>> type 'Requestor' for ticket 879: Could not create group <br>>> (/opt/rt4/sbi$<br>>> [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for<br>>> ticket 879. aborting Ticket creation.<br>>> (/opt/rt4/sbin/../lib/RT/Ticket.$<br>>> [Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be <br>>> created<br>>> due to an internal error (/opt/rt4/share/html/Elements/Error:82)<br>>> [Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down<br>>> [Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu)<br>>> PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2<br>>> configured $<br>>><br>><br>> Those log lines are truncated and out of order, so it is hard to trust<br>> that they are accurate and meaningful or to discern much meaning from<br>> them.<br>><br>> However, the most likely cause of a problem like this is database<br>> misconfiguration. Are you sure that your $DatabaseUser and<br>> $DatabasePassword settings are correct? Can you access the database<br>> using the mysql command-line client?<br></body></html>