<html><head></head><body bgcolor="#FFFFFF"><div>Below is my configuration settings:<br><br># THE BASICS:<br><br>Set($rtname, 'University admin Center');<br>Set($Organization, 'ticket');<br>Set($CorrespondAddress , '<a href="mailto:helpdesk@ticket.co.it" x-apple-data-detectors="true" x-apple-data-detectors-result="0">helpdesk@ticket.co.it</a>');<br>Set($CommentAddress , '<a href="mailto:helpdesk@ticket.co.it" x-apple-data-detectors="true" x-apple-data-detectors-result="1">helpdesk@ticket.co.it</a>');<br>Set($Timezone , 'US/Eastern'); # obviously choose what suits you<br>Set($MinimumPasswordLength, "8");<br>#Set(@plugins, qw(RT::FM));<br>#Set(@Plugins, 'RT::FM', 'RT::IR');<br><br>Set(@ActiveStatus, qw(new open hold resolved));<br><br># THE DATABASE:<br><br>Set($DatabaseType, 'mysql'); # e.g. Pg or mysql<br><br># These are the settings we used above when creating the RT database,<br># you MUST set these to what you chose in the section above.<br><br>Set($DatabaseUser , 'rtuser');<br>Set($DatabasePassword , 'wibble');<br>Set($DatabaseName , 'rt4'); # Ensure this is set to rt4!<br>Set($DatabaseRTHost, 'localhost');<br><br># THE WEBSERVER:<br><br>Set($WebPath , "");<br>Set($WebBaseURL , "<a href="http://helpdesks.ticket.co.it/" x-apple-data-detectors="true" x-apple-data-detectors-result="2">http://helpdesks.ticket.co.it</a>");<br><br>#THE EMAIL SERVER<br><br>Set($SendmailPath , "/usr/sbin/sendmail");<br>Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m");<br>Set($UseFriendlyFromLine, 1);<br>Set($FriendlyFromLineFormat, "\"%s via RT\" <%s>");<br>Set($TruncateLongAttachments, undef);<br>Set($MaxAttachmentSize , <a href="tel:10000000" x-apple-data-detectors="true" x-apple-data-detectors-result="3">10000000</a>);<br>Set($EmailCompletionUnprivileged,"privileged");<br>Set($RTAddressRegexp , 'helpdesk\@ticket.co.it$');<br>Set($FriendlyFromLineFormat, "\"s\" <%s>");<br><br>#THE LDAP SERVER<br>Set(@Plugins, qw(RT::Authen::ExternalAuth));<br><br># Following is LDAP authorization block<br>Set($ExternalAuthPriority, [ 'My_LDAP' ] );<br>Set($ExternalInfoPriority, [ 'My_LDAP' ] );<br>Set($ExternalServiceUsesSSLorTLS, 0);<br>Set($AutoCreateNonExternalUsers, 1);<br>Set($ExternalSettings, {<br> 'My_LDAP' => {<br> 'type' => 'ldap',<br> 'server' => 'ticket.co.it',<br> 'user' => '<a href="mailto:admin@ticket.co.it" x-apple-data-detectors="true" x-apple-data-detectors-result="4">admin@ticket.co.it</a>',<br> 'pass' => '5aH3t!40',<br> 'base' => 'DC=ticket,DC=co,DC=it',<br> 'filter' => '(ObjectClass=*)',<br># 'd_filter' => '(userAccountControl:1.2.840.113556.1.4.803:=2)',<br> 'tls' => 0,<br># 'ssl_version' => 3,<br> 'net_ldap_args' => [ version => 3 ],<br># 'group' => 'cn=RT Users,ou=Services,dc=internal,dc=local',<br># 'group_attr' => 'member',<br> 'attr_match_list' => [ 'Name', 'EmailAddress' ],<br> 'attr_map' => { 'Name' => 'sAMAccountName',<br> 'EmailAddress' => 'mail',<br> 'Organization' => 'physicalDeliveryOfficeName',<br> 'RealName' => 'cn',<br> 'ExternalAuthId' => 'sAMAccountName',<br> 'Gecos' => 'sAMAccountName',<br> 'WorkPhone' => 'telephoneNumber',<br> 'Address1' => 'streetAddress',<br> 'City' => 'l',<br> 'State' => 'st',<br> 'Zip' => 'postalCode',<br> 'Country' => 'co'<br><br> }<br><br> }<br><br> }<br><br>);<br>1;<br><br><br>Thanks<br><br>Alhaji </div><div><br>On Jun 22, 2012, at 6:55 AM, Al Kay <<a href="mailto:borngunners@aol.com">borngunners@aol.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div>[Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$<br>[Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket 879. aborting Ticket creation. (/opt/rt4/sbin/../lib/RT/Ticket.$<br>[Thu Jun 21 21:09:47 2012] [error]: WebRT: Ticket could not be created due to an internal error (/opt/rt4/share/html/Elements/Error:82)<br>[Thu Jun 21 17:13:12 2012] [notice] caught SIGTERM, shutting down<br>[Thu Jun 21 17:13:09 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured $<br><br></div><div><br>On Jun 21, 2012, at 5:01 PM, Borngunners <<a href="mailto:borngunners@aol.com">borngunners@aol.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><font color="black" size="2" face="Arial, Helvetica, sans-serif">Ticket could not be created due to an internal error
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