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</head><body bgColor="#ffffff" text="#000000"><div><div style="font-family: Calibri,sans-serif; font-size: 11pt;">The issue I am having is, if I use the username as helpdesk@ticket.co.it, will end up having helpdesk@ticket.co.it@ticket.co.it, which is not ok for it to authenticate. Now, rt and my email server are on 2 separate box and my email domain name is different from the server. My email SMTP incoming server is zimbra.ticket.co.it and my email domain is ticket.co.it... How do I setup fetchmail to work in this case?<br></div></div><hr><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">From: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">20/20 Lab</span><br><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">Sent: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">6/25/2012 4:35 PM</span><br><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">To: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">rt-users@lists.bestpractical.com</span><br><span style="font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">Subject: </span><span style="font-family: Tahoma,sans-serif; font-size: 10pt;">Re: [rt-users] Issue with Fetchmail</span><br><br>
<div class="moz-cite-prefix">On 06/25/2012 11:31 AM, Borngunners
wrote:<br>
</div>
<blockquote cite="mid:8CF2117E71AFAE9-2A10-14983@webmail-d130.sysops.aol.com" type="cite"><font color="black" size="2" face="Arial, Helvetica,
sans-serif"><font size="2"><font face="Arial,
Helvetica, sans-serif">Still having problems with fetchmail
after migrating to RT 4.05 and wanted to use the fetchmail
option to get email sent to our helpdesk system instead of
users logging into rt to create a ticket... This is the log
from running this command<br>
<br>
root@helpdesks:~# /etc/init.d/fetchmail debug-run<br>
<br>
/etc/init.d/fetchmail: Initiating debug run of system-wide
fetchmail service...<br>
/etc/init.d/fetchmail: script will be run in debug mode, all
output to forced to<br>
/etc/init.d/fetchmail: stdout. This is not enough to debug
failures that only<br>
/etc/init.d/fetchmail: happen in daemon mode.<br>
/etc/init.d/fetchmail: You might want to direct output to a
file, and tail -f it.<br>
/etc/init.d/fetchmail: Stopping the service...<br>
* Stopping mail retriever
agent:
[ OK ]<br>
/etc/init.d/fetchmail: exit status of service stop was: 0<br>
/etc/init.d/fetchmail: RUNUSER is fetchmail<br>
/etc/init.d/fetchmail: OPTIONS would be -f /etc/fetchmailrc
--pidfile /var/run/fetchmail/fetchmail.pid<br>
/etc/init.d/fetchmail: Starting service in nodetach mode,
hit ^C (SIGINT/intr) to finish run...<br>
fetchmail: Old UID list from ticket.co.it: <empty><br>
fetchmail: Scratch list of UIDs: <empty><br>
fetchmail: starting fetchmail 6.3.21 daemon<br>
fetchmail: 6.3.21 querying ticket.co.it (protocol POP3) at
Mon 25 Jun 2012 02:13:50 PM EDT: poll started<br>
fetchmail: Trying to connect to
128.8.222.167/110...connected.<br>
fetchmail: POP3< +OK zimbra.ticket.co.it Zimbra POP3
server ready<br>
fetchmail: POP3> CAPA<br>
fetchmail: POP3< +OK Capability list follows<br>
fetchmail: POP3< TOP<br>
fetchmail: POP3< USER<br>
fetchmail: POP3< UIDL<br>
fetchmail: POP3< STLS<br>
fetchmail: POP3< SASL PLAIN X-ZIMBRA<br>
fetchmail: POP3< EXPIRE 31 USER<br>
fetchmail: POP3< XOIP<br>
fetchmail: POP3< IMPLEMENTATION ZimbraInc<br>
fetchmail: POP3< .<br>
fetchmail: POP3> STLS<br>
fetchmail: POP3< +OK Begin TLS negotiation<br>
fetchmail: Certificate chain, from root to peer, starting at
depth 3:<br>
fetchmail: Issuer Organization: GTE Corporation<br>
fetchmail: Issuer CommonName: GTE CyberTrust Global Root<br>
fetchmail: Subject CommonName: GTE CyberTrust Global Root<br>
fetchmail: Certificate at depth 2:<br>
fetchmail: Issuer Organization: GTE Corporation<br>
fetchmail: Issuer CommonName: GTE CyberTrust Global Root<br>
fetchmail: Subject CommonName: DigiCert High Assurance EV
Root CA<br>
fetchmail: Certificate at depth 1:<br>
fetchmail: Issuer Organization: DigiCert Inc<br>
fetchmail: Issuer CommonName: DigiCert High Assurance EV
Root CA<br>
fetchmail: Subject CommonName: DigiCert High Assurance CA-3<br>
fetchmail: Server certificate:<br>
fetchmail: Issuer Organization: DigiCert Inc<br>
fetchmail: Issuer CommonName: DigiCert High Assurance CA-3<br>
fetchmail: Subject CommonName: zimbra.ticket.co.it<br>
fetchmail: Subject Alternative Name: zimbra.ticket.co.it<br>
fetchmail: Server CommonName mismatch: zimbra.ticket.co.it
!= ticket.co.it<br>
fetchmail: ticket.co.it key fingerprint:
70:02:AF:9B:46:02:C1:12:F0:52:69:0D:EE:99:3A:EC<br>
fetchmail: Warning: the connection is insecure, continuing
anyways. (Better use --sslcertck!)<br>
fetchmail: POP3> CAPA<br>
fetchmail: POP3< +OK Capability list follows<br>
fetchmail: POP3< TOP<br>
fetchmail: POP3< USER<br>
fetchmail: POP3< UIDL<br>
fetchmail: POP3< STLS<br>
fetchmail: POP3< SASL PLAIN X-ZIMBRA<br>
fetchmail: POP3< EXPIRE 31 USER<br>
fetchmail: POP3< XOIP<br>
fetchmail: POP3< IMPLEMENTATION ZimbraInc<br>
fetchmail: POP3< .<br>
fetchmail: ticket.co.it: upgrade to TLS succeeded.<br>
fetchmail: POP3> USER helpdesk<br>
fetchmail: POP3< +OK hello helpdesk, please enter your
password<br>
</font></font></font></blockquote>
Still looks like your using helpdesk and not <a class="moz-txt-link-abbreviated" href="mailto:helpdesk@ticket.co.it">helpdesk@ticket.co.it</a><br>
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