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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Make sure you have chown that folder by the web server user<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>-Andy<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Chris Preston<br><b>Sent:</b> Friday, June 29, 2012 11:19 AM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] Shredder location<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hello all,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I am trying to shred some tickets data and when I click on the shredder icon, I get a message<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Shredder needs a directory to write dumps to. Please check that you have <span class="file-path">/opt/rt3/var/data/RT-Shredder</span> and it is writable by your web server. <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I created a folder opt/rt3/var/data/RT-Shredder but when I re run I still get the message. What else do I need to do<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div></body></html>