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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal">Good Afternoon!</p><p class="MsoNormal"> </p><p class="MsoNormal">I have been trying to put the finishing touches on RT and while I was doing user documentation I noticed that an unprivileged user cannot see the queue their ticket is in if they do not have specific rights on the queue. To elaborate: We have five security queues, one for generic requests that everyone has the SeeQueue and CreateTicket rights on, and four others that we use to escalate the tickets to the correct campus. So if a user creates a ticket in the SelfService they see this:</p>
<p class="MsoNormal"> </p><p class="MsoNormal"><img width="1055" height="144" id="Picture_x0020_1" src="cid:image001.png@01CD560C.42C4EA50"></p><p class="MsoNormal"> </p><p class="MsoNormal">However I have now assigned that ticket to a person in a campus specific queue, and the user no longer sees the queue name even though Requestor has the SeeQueue right globally. </p>
<p class="MsoNormal"> </p><p class="MsoNormal"><img width="991" height="161" id="Picture_x0020_2" src="cid:image002.png@01CD560C.42C4EA50"></p><p class="MsoNormal"><img width="566" height="474" id="Picture_x0020_3" src="cid:image003.png@01CD560D.1EA6BDA0"></p>
<p class="MsoNormal"> </p><p class="MsoNormal">But in the ticket, I can see the queue name…</p><p class="MsoNormal"> </p><p class="MsoNormal"><img width="538" height="182" id="Picture_x0020_5" src="cid:image004.png@01CD560D.1EA6BDA0"></p>
<p class="MsoNormal"> </p><p class="MsoNormal">I haven’t been able to find anything on the web other than someone else asking a similar question in 2008 on the list w/o a response.</p><p class="MsoNormal"> </p><p class="MsoNormal">
Thanks for any help.</p><p class="MsoNormal"> </p><p class="MsoNormal">April</p><p class="MsoNormal"> </p><p class="MsoNormal"> </p><p class="MsoNormal"> </p><p class="MsoNormal"> </p></div></body></html>