<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Hi Can some one give me some reference at least :(<br></span></div><div><br><span></span></div><div><span>Thanks and Regards<br></span></div><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br> <b><span style="font-weight: bold;">To:</span></b> "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Tuesday, 10 July 2012, 13:07<br> <b><span style="font-weight: bold;">Subject:</span></b> user rights for basic on dashboard<br> </font> </div>
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</div><div class="yiv874591264MsoNormal">Hi I am having 3 issues in user permissions</div>
<div class="yiv874591264MsoListParagraphCxSpFirst" style=""><span style=""><span style="">1.<span style="font:7.0pt;">
</span></span></span>When I try to create a ticket as minimum privileged
user on a queue I can see and select the “status” and the “owner” under Basics.
How can I hide this from selected users (requesters)</div>
<div class="yiv874591264MsoListParagraphCxSpMiddle" style=""><span style=""><span style="">2.<span style="font:7.0pt;">
</span></span></span>When the requester goes in to basic under
ticket, here too he can see this users list, can we disable this as well from a
selected users.</div>
<div class="yiv874591264MsoListParagraphCxSpLast" style=""><span style=""><span style="">3.<span style="font:7.0pt;">
</span></span></span>Is there any chance of we display closed issues
by queue on the dashboard</div>
<div class="yiv874591264MsoNormal">Thanks and Regards</div>
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