<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">We're using RT and have a situation where, on correspondence, we need to notify both Owners and AdminCCs. If someone is on both lists, then we would want them to be only notified once.<div><br></div><div>I found an example at <a href="http://requesttracker.wikia.com/wiki/ScripAction">http://requesttracker.wikia.com/wiki/ScripAction</a>, but it sounded (from conversations on IRC) that it should be possible to do this w/out mucking with the database schema (as well as not assuming that the sql in the example would work in the latest RT version).</div><div><br></div><div>I'm new to customizing RT and am not sure where to start. has anyone run into this situation before and help me with how to accomplish this?</div><div><br></div><div>thanks!</div><div><br></div><div>-k</div></body></html>